医生工作倦怠现状及影响因素分析

目的 分析医生工作倦怠现状及主要影响因素,探讨医生工作倦怠与工作满意度和稳定性的关系,为卫生管理部门对医生工作倦怠进行有效预防和干预提供依据.方法 以工作倦怠指数为评价指标,对3省9市的公立医院医生进行调查.工作满意度分量表包括组织管理、工作背景、工作倦怠、执业环境、工作关系、工作本身6个维度.结果 所调查的4 260名医生中,72.3%的医生存在一定程度的工作倦怠现象,其中有21.5%处于较高工作倦怠水平;医院级别、性别、是否带教、喜欢工作、工作回报、社会支持、工作满意、休班安排、职业风险、离职意向等,是影响医生工作倦怠的主要因素.结论 目前我国公立医院医生是工作倦怠的高危群体之一,应引起卫生管理部门的高度重视,采取有效措施进行预防和干预.     

心理契约视角下银川市公立医院医生工作满意度提升路径研究

[目的]调查银川市公立医院医生心理契约与工作满意度现状,并从心理契约视角分析提升公立医院医生工作满意度的路径。[方法]于2022年6月采用简单随机抽样方法抽取银川市某三级甲等公立医院329名医生进行公立医院医生心理契约、工作满意度问卷调查。采用独立样本t检验和单因素方差分析研究不同人口学特征在医生心理契约和工作满意度得分上是否存在差异;采用多元线性回归分析心理契约及各维度对医生工作满意度及各维度的影响。[结果]银川市公立医院医生心理契约总得分为(3.91±0.48)分,心理契约总体履行情况呈中等偏上水平,医生工作满意度总得分为(3.49±0.45)分,总体上处于一般水平。心理契约对工作满意度有显著正向影响(β=0.731,P<0.001),对人际关系影响最大的因素是医院关系责任(β=0.263,P<0.001),对工作本身影响最大的因素是医院理念责任(β=0.340,P<0.001),对工作条件、报酬与福利影响最大的因素是医院交易责任(β=0.297,0.148,P<0.05),对培训与晋升影响最大的因素是医院发展责任(β=0.406,P<0.001),对...     

深圳市龙华新区公立医院护士工作满意度调查分析

目的:了解龙华新区公立医院护士工作满意度现状并分析影响因素.方法:采用问卷调查法对深圳市龙华新区两家公立医院的1084名护士进行调查.使用SPSS13.0对数据进行统计分析.结果:护士总体工作满意度得分为(95.30±13.93)分.比较各维度的平均分,其中对人际关系的满意程度得分最高,对工作回报的满意程度得分最低;在人口学统计变量中,不同性别、婚姻状况对护士工作满意度的总分影响没有统计学意义.但是在不同年龄、收入、学历、职称、用工性质、工作年限上存在差异,P＜0.05,差异具有统计学意义.结论:龙华新区公立医院的护士工作满意度有待于提高.医院管理者在改善工作条件和建立公平合理的薪酬机制时,要充分考虑科室、学历、编制和收入等重要因素的影响.     

三级医院临床医生工作满意度研究

本研究通过半结构问卷调查和访谈三级医院临床医生、结合参考国内外大量的关于工作满意度文献,探讨影响临床医生工作满意度因素,编制适合临床医生使用的工作满意度问卷,利用工作满意度问卷对临床医生工作满意度现状进行抽样调查,并对调查的数据运用统计软件进行分析.研究的主要结果是:目前影响临床医生工作满意度的因素有13项;临床医生最满意的是同事关系,最不满意的是与患者的关系;不同婚姻状况、年龄和专业的临床医生总体满意度差异有统计学意义;不同个人属性的临床医生在某些构面因素上的工作满意度有所差异.     

城市公立医疗机构医生工作满意度决定因素的实证研究

目的:了解城市公立医疗机构医生工作满意度现状,并对其决定因素进行实证分析。方法:自编医生工作满意度问卷(PJSQ-PMI),采用分层整群随机抽样从湖北省3市获取样本(N=1 451),对数据进行统计描述和方差检验。结果:城市公立医疗机构医生工作总体满意度均分高于中位数水平,不同地区之间差异无统计学意义,工作回报满意度与社会执业环境满意度得分较低;在纳入工作要素满意度后,单因素模型(Model 1)和包含全部人口职业变量的多因素模型(Model 2)中有统计学意义的变量均不再显著,领导行为、工作匹配、薪酬奖励、制度建设及医患关系等工作要素是医生工作总体满意度的决定因素。结论:城市公立医疗机构医生工作总体满意度主要受环境因素的影响,而个体因素的作用则不明显。     

个人深入访谈法在医生工作满意度量表中的应用

目的探讨个人深入访谈法在医生工作满意度量表编制中的应用。方法采用个人深入访谈法,对潍坊市二级、三级公立医院医生和部分社区卫生服务站人员共34人进行访谈。结果通过访谈发现,收入、医患关系、人际关系等对医生工作满意度的影响较大。并以这些影响因素为原始资料,编制医生工作满意度量表的项目库。结论个人深入访谈法可以挖掘出访谈对象内心最真实的想法,在医生工作满意度量表的编制中具有非常重要的作用。     

工作付出—回报失衡对公立医院医生职业心态的影响

目的:探讨付出—回报失衡对公立医院医生职业倦怠、工作满意度和离职意向的影响。方法:利用课题组编制的医生工作感受量表,按照分层随机抽样原则,根据经济发展水平从山东省抽取济南、潍坊、德州3市的1 910名公立医院医生进行调查,采用描述性统计分析、相关分析、分层回归分析等分析方法。结果:医生工作付出—回报失衡,工作付出是工作回报的1.54±0.74倍。工作付出—回报失衡对职业倦怠有正向预测作用,对工作满意度有负向预测作用,对离职意向有正向预测作用。结论:管理者应从改善医生付出—回报比例入手,以稳定医生职业心态,提升其工作积极性。     

聊城市公立医院中年医生幸福感影响因素调查

目的了解聊城市基层公立医院中年医生的幸福感影响因素,并依此提出建议以提高其幸福感。方法以幸福感指数量表（WHO-5）为评定工具,对山东省聊城市高唐县公立医院中年医生进行问卷调查。结果幸福感指数量表在本次调查中具有较好的信度和效度。该地区公立医院中年医生的幸福感指数和其性别、收入、职称、社会活动的参加频率有关;压力主要形式为工作压力、医患矛盾压力、工作和家庭矛盾压力、身体健康压力。结论幸福感指数量表在该次调查中具有可靠性、有效性、稳定性。为提高该地区公立医院中年医生的幸福感,有必要对该地区的医院制度、社会环境及其医生自身需要进行改善和关怀。     

汕头市三甲医院医生工作满意度调查与分析

目的 了解汕头市三甲医院医生工作满意度现状及影响因素.方法 采用调查问卷,对汕头市三甲医院医生进行调查.所得数据采用SPSS17.0进行统计分析.结果 汕头市三甲医院医生工作总体满意度得分为3.17±0.59,属于一般满意,最满意的是工作道德、同事关系,最不满意的是收入与工作量、职称晋升.结论 该市三甲医院医生工作满意度有待提高,建议从提高福利待遇、提供职称晋升机会、改善医院政策实施方式、适当增加人员配备等方面来改善医生工作满意度,进而提高医生临床服务质量.     

广州地区医生工作满意度调查研究

目的了解医生工作现状,探讨影响医生工作满意度的相关因素,为人力资源改革提出建议。方法根据卢嘉等学者2001年修订的"员工工作满意度调查研究"问卷修订的问卷,对广州地区35家二级、三级医院中1 320名在职医生进行问卷调查。结果医生群体对总体工作满意度一般,均数为3.6±0.620,达良好水平人数只占25.15%,不满意占22.80%。各维度得分:工作本身(76.00)、激励和发展(73.32)、环境与群体(72.57)、医院形象(71.50)、薪资和福利(65.44)。五个维度与满意度总分呈高度相关。结论广州地区医生总体工作满意度一般,对工作本身较为满意,最不满意的是薪资,福利偏低,工作内容太多,强度过大。建议应科学设计分配医生各岗位的工作量,劳动强度适当,按劳付酬,多劳多得,提高医生福利待遇,提高工作满意度,提高绩效。     

四川省二类经济区县级公立医院医生工作满意度调查

目的 探讨在县级公立医院改革背景下,四川省二类经济区县级公立医院医生的工作满意度及影响因素,为提升医生工作满意度提供参考。方法 采用随机抽样的方法对四川省二类经济区县级公立医院医生进行问卷调查,问卷内容包括个人基本信息及工作待遇与报酬、人身安全、社会认可、工作成就、工作环境、组织管理、领导认同与支持、工作压力等满意度的8个维度。采用t检验和方差分析来研究医生工作满意度及影响因素。结果 回收有效问卷337份。医生总满意度评分为3.05。各维度中,人身安全维度的得分均值最低（2.21）,不满意率最高（75.7%）;其次是工作压力,得分均值为2.53,不满意率为54.0%;对领导认同与支持维度的评分最高（3.64）,满意率也最高（92.3%）。结论 新医改以来发布的与县级公立医院改革相关的政策取得了一定成效,但目前医生的总满意度水平依然较低。建议采取具有针对性的有效措施,建立综合、科学的管理机制,提高工作待遇与报酬,降低医生执业风险,将工作压力维持在适度水平。     

基于潜在剖面分析的高绩效工作系统与医务人员工作满意度关系研究

目的探究医务人员高绩效工作系统(HPWS)感知的潜在类别及其特征,分析其与工作满意度的关系。方法采用自行设计的问卷调查表,对杭州市6家三甲医院共1113名医务人员进行问卷调查,运用潜在剖面分析(LPA)对医务人员HPWS感知情况进行分类,利用单因素方差分析比较医务人员HPWS感知的类别特征,并通过分层回归法分析HPWS与医务人员工作满意度的关系。结果LPA将医务人员分为3种类别,高绩效工作系统感知型(H-PWS)中年龄≤35岁、工作时间≥13 h的医务人员分布相对较多;低绩效工作系统感知型(L-PWS)中男性,年龄36~45岁、岗位为医生的医务人员分布相对较多;中绩效工作系统感知型(M-PWS)则在人口学资料方面没有表现出突出的特征。与职称和月收入等相比,HPWS感知情况对医务人员工作满意度影响更大(△R^2=0.125,P<0.001)。相比L-PWS医务人员,H-PWS和M-PWS医务人员的工作满意度更高(β=0.502,P<0.001;β=0.234,P<0.001)。结论医院应重视HPWS建设,围绕医务人员HPWS感知的类别特征制定针对性的管理措施,提升医务人员工作满意度。     

Rural doctors' satisfaction in Japan: a nationwide survey

Objectives: The purpose of this paper was to discover to what degree Japanese rural doctors are satisfied with various aspects of their jobs and lives, and to find out whether they intend to continue their rural careers.
Design: Nationwide postal survey
Setting: Public clinics or hospitals in municipalities that are authorised as 'rural' by the national government.
Subjects: A total of 4896 doctors working for public clinics or hospitals.
Interventions: Self-evaluation questionnaires were mailed. The rural doctors were asked to evaluate their satisfaction with 19 items related to their job conditions and 10 items concerning life conditions, using a four-point scale. They also were asked to evaluate their intent to stay in rural practice until retirement.
Results: The response rate was 64%. Overall, rural doctors were satisfied with both their work and life conditions. However, only 27% of respondents hoped to continue rural practice beyond the usual age of retirement. Among job-related items, continuing medical education and interactions with municipal governments were rated as least satisfactory. Among lifestyle-related items, duration of holidays and workload were unsatisfactory. Subgroup analysis revealed male doctors showed greater intent to stay in rural practice. Doctors aged > 50 years were more satisfied with most aspects of their job and lifestyle than younger doctors. A strong correlation was found between the degree of intent to stay and several items such as interactions with municipal government, human interactions salary and job fulfilment.
Conclusions: Strategies, based on the results of this survey, should be implemented. Particularly in Japan, positive interaction between doctors and municipal governments is crucial.     

Comparing public and private hospital care service quality in Turkey

PURPOSE: The aim of this article is to examine the differences in service quality between public and private hospitals in Turkey. DESIGN/METHODOLOGY/APPROACH: This study applies the principles behind the SERVQUAL model and compares Turkey's public and private hospital care service quality. The study sample contains a total of 200 outpatients. Through the identification of 40 service quality indicators and the use of a Likert-type scale, two questionnaires containing 80-items was developed. The former measured patients' expectations prior to admission to public and private hospital service quality. The latter measured patient perceptions of provided service quality. FINDINGS: The results indicate that inpatients in the private hospitals were more satisfied with service quality than those in the public hospitals. The results also suggest that inpatients in the private hospitals were more satisfied with doctors, nurses and supportive services than their counterparts in the public hospitals. Finally, the results show that satisfaction with doctors and reasonable costs is the biggest determinants of service quality in the public hospitals. ORIGINALITY/VALUE: Consequently, SERVQUAL, as a standard instrument for measuring functional service quality, is reliable and valid in a hospital environment.     

Gender differences in job quality and job satisfaction among doctors in rural western China

Background

Few studies about gender differences in job quality and job satisfaction among medical professionals have been carried out in China. So the objectives of this study were to examine whether and to what extent gender differences existed in job quality and job satisfaction of doctors in rural western China.

Methods

From 2009 to 2011, a total of 1472 doctors from 103 selected county-level health care facilities in rural western China were recruited into the study. Information about the doctors’ demographic characteristics, job quality, and job satisfaction was collected through a designed questionnaire. Besides examining gender differences in single dimensions of job quality and job satisfaction, principal component analysis was used to construct a composite job quality index to measure the differences in the comprehensive job quality, and exploratory factor analysis was applied to evaluate the differences in the overall job satisfaction. Chi-square test was used to calculate differences between proportions, and t-test was used to compare differences between means.

Results

Among the doctors, there were 705 males and 767 females (ratio 1:1.09). Male doctors had significantly higher monthly salaries, longer working hours, more times of night shifts per month, longer continuous working hours, and longer years of service at current facilities, and marginally significantly higher hourly wage and longer years of service in current professions. However, female doctors showed greater overall job qualities. Significant and marginally significant gender differences were only found in satisfaction with remuneration compared to workload, the chance of promotion and working environment. But female showed greater satisfaction in the overall job satisfaction and the factor including sub-aspects of working environment, remuneration compared to workload, the chance of promotion, utilization of subjective initiative, and sense of achievement.

Conclusions

Gender differences in job quality and job satisfaction did exist among doctors in rural western China. The participating female doctors were shown to have better job quality and greater job satisfaction.

     

重庆市城区家庭医生工作满意度及影响因素分析

目的调查重庆市城区家庭医生工作满意度,分析其影响因素。方法于2021年5月,采用自行设计问卷对重庆市L区、S区、J区243名家庭医生行医体验和工作满意度等进行调查。采用SPSS 19.0软件对所得数据进行统计分析。结果3区家庭医生总体工作满意度得分为（3.61±0.81）分,3区家庭医生满意度得分比较差异有统计学意义（F=5.650,P=0.004）。3区家庭医生团队协作性条目得分较高;人力资源配备条目得分最低。S区家庭医生工作满意度影响因素有家庭医生团队解决难题能力、签约人数、每日工作时间、人力资源配备、平均月收入、个人岗位胜任力;L区家庭医生工作满意度影响因素有医共体诊疗支持、性别、每月上门服务人次数;J区家庭医生工作满意度影响因素有家庭医生团队协作性、医共体诊疗支持、个人岗位胜任力、年龄、工作年限。结论城市医疗集团紧密型医共体模式下的家庭医生工作满意度较高。重庆市3区家庭医生人力资源配备有待完善。各区基层医疗卫生机构应结合家庭医生满意度影响因素,制定家庭医生个人岗位胜任力和团队能力提升计划。同时,建议在医共体建设中,做好运行机制顶层设计,给予基层医疗卫生机构切实支持。     

基于明尼苏达量表的医生工作满意度实证研究

目的 以汉化版明尼苏达满意度短式量表调查广州市某三甲综合医院医生工作满意度,并提出改进建议。方法 采用对译方式确定量表内容,委托各科室护士长向全院701名在职医生发放调查问卷,采用SPSS 20.0统计软件进行数据分析。结果 量表的Cronbach's α系数为0.959,总体内部一致性较高,适应性良好。医生总体满意度得分为3.20,内在满意度3.29分,外在满意度得分3.01。道德价值、社会地位、稳定性、同事关系等得分较高（大于3.5分）,薪酬、单位制度、晋升机会、工作条件等得分较低（小于3分）。按年龄     

2019年我国公立医院患者满意度调查

目的调查我国公立医院患者满意度情况,为提高医院医疗服务质量提供依据。方法以微信为载体,调查2019年1月1日-12月31日全国二级及以上公立医院门诊和住院患者满意度。采用得分描述数据结果。结果共调查了7 145家二级及以上公立医院,共采集门诊患者有效样本262.10万份,住院患者有效样本276.21万份。门诊患者总满意度得分为84.69分,对“护士沟通”和“医生沟通”满意度相对较高,对“环境与标识”满意度最低;住院患者总满意度得分为90.18分,对“对亲友态度”“医务人员回应”“医生沟通”和“护士沟通”满意度相对较高,对“餐饮服务”满意度最低。不同地区、等级、类型医院患者满意度存在差异。结论我国公立医院患者总满意度较高,人文关怀得到加强。但后勤服务能力需进一步提升,妇幼保健院需进一步加强患者疼痛管理。     

Validation of a job satisfaction scale in the Australian clinical medical workforce

Job satisfaction has become an increasingly important topic of focus for the medical profession over the last 20 years. This report details the application of factor analysis to validate a widely used 10-item job satisfaction scale that has not previously been validated in a medical practitioner population. The study drew on data from 9,900 participants enrolled in the first wave of a longitudinal survey of Australian doctors. The instrument was found to possess a dominant single factor explaining 75% of the variance and internal reliability was high (r = .86), enabling the determination of a composite job satisfaction score. Australian doctors experienced high levels of job satisfaction overall, but this varied with doctor subpopulation, age, geographic location, and hours worked per week. The validation of this brief scale in a large cohort of Australian doctors provides opportunities for undertaking further exploratory and comparative job satisfaction research in medical practitioner populations.