Patient satisfaction with and recommendation of a hospital: effects of interpersonal and technical aspects of hospital care.

OBJECTIVES: To examine patient satisfaction with and recommendation of a hospital, with a special focus on the correlation of these measures to patient ratings of interpersonal and technical performance of the hospital. DESIGN: Telephone survey of patients with four specific conditions after their discharge from hospitals. SETTING: Accredited district teaching hospitals and above, nationwide in Taiwan. PARTICIPANTS: A total of 4945 patients from 126 hospitals diagnosed with or undergoing procedures related to stroke, diabetes mellitus, Caesarean section, or appendectomy were interviewed by telephone. MAIN OUTCOME MEASURES: Overall patient satisfaction and recommendation were measured by single-item questions. Interpersonal skills were measured by three items: doctors' explanation, attitude, and caring. Technical skills were measured by another three items: hospital equipment, clinical competence, and outcome of treatment. RESULTS: Interpersonal skills were as influential or more influential than clinical competence on patient satisfaction for three of the four disease categories. In contrast, technical competence was a more influential predictor for recommendation for patients in all four disease categories. CONCLUSION: The preliminary results imply that a hospital with high percentage of patient satisfaction does not necessarily receive a high level of recommendation. This finding provides new insights for researchers and for hospital managers who devote resources exclusively for achieving the highest possible levels of patient satisfaction.     

医院治理结构改革与医院管理职业化

通过对当前两种医院治理结构的六个要素比较，认为这两种改革模式的主要问题在于不能很好地解决委托人(或董事会)人员来源和委托人的所有权约束和激励以及代理人的约束和激励等两个问题。并据此提出政策建议，认为解决委托人与经营者的约束和激励问题是医院治理中非常关键的一环，国资委应在医院经营中培育一个专业化、职业化的委托人和代理人阶层。     

Patterns of asbestosis in New Jersey.

Hospital discharge data from New Jersey were used to identify cases of asbestosis for the 8 years 1979-1986. Multiple admissions were deleted so that each individual was counted once at the time of his/her first hospitalization with an asbestosis diagnosis. White males had the highest age-adjusted average annual discharge rate of 19.3 cases/100,000 population, followed by black males (12.3 cases/100,000) and white females (1.2 cases/100,000). The discharge rate was positively associated with age in each race/sex category. The relationship between rates for black males and white males depended on age: under 65 years, the rates were almost equal, and at 65 years and older, the white rates were nearly twice the black rates. There were two areas of the state where the rates were highest: the north-central and southwest regions. These two areas represent manufacturing and shipbuilding applications of asbestos, respectively. During the years 1979-1986, the annual percentage increase in asbestosis rates was 20% for white males, 17% for black males, and 8% for white females. Continued surveillance will reveal when the rates for asbestosis stop increasing.     

移动医院的创建及其在国际救援中的应用

2004年底苏门答腊岛近海发生9级地震和人类历史上最严重的海啸,中国参加了国际救援活动.中国国际救援队创建了移动医院,在亚齐省班达亚齐市实施救援.移动医院的编制为26名医务人员,下分指挥组、分类检伤组、现场救治组、外科救治组、内科救治组、医技组、留观后送组.展开后占地约200平方米.开展了巡诊、院内救治、卫生防疫、灾后医院重建,及培训灾区当地医务人员等工作.总结出如下经验:应加强战役后方,应将所有信息数字化,培训复合型人才十分重要.移动医院是救援队实施救援的重要手段和有效方式,尤其在重大灾害中抢救危重伤员时可发挥重要作用.     

医院联合体的构建及成效研究

介绍了浙江省温州医学院附属第一医院和温州市第八医院构建联合体的过程,阐明在卫生改革不断深入的形势下,医院联合体的组建既符合卫生改革的总体精神,也提高了医疗卫生资源的利用率,是我国卫生改革的一种走向,也是拆"围墙"打破各种隶属、所有制,优化卫生资源的必然趋势.它的最终目的是有利于盘活存量,资源共享,提高效益,有利于为人民提供优质医疗卫生服务[1],同时也为浙江省<深化医药卫生体制改革若干意见>的稳步实施提供了生动的案例,为行政主管部门的决策提供了借鉴.     

加强中小型医院档案管理工作

探讨中小型医院档案管理工作.通过分析中小型医院档案工作现状,进而从软硬件两个方面就如何提高中小型医院档案管理工作的服务和指导功能作了一定阐述.     

基于工作一个人匹配理论的临床医生职业耗竭风险因素分析

基于Maslach引入组织行为学中工作～个人匹配（job～person fit）理论范式来解释职业耗竭，并发展其原有的三维度理论。以临床医生为对象，从工作负荷、控制感、报酬、团队、公平、价值趋向6个方面来根据个人与工作的匹配程度，对其所发生职业耗竭现象的风险因素进行分析，并探讨现实中可行的控制策略来促进临床医生的职业投入感，减少职业耗竭感，从而提高医疗服务的效率和质量。     

Current practice patterns in pancreatic surgery: Results of a multi-institutional analysis of seven large surgical departments in germany with 1454 pancreatic head resections, 1999 to 2004 (german advanced surgical treatment study group)

Despite decreasing mortality rates, morbidity is still high after pancreatic head resection. Comparative data in the United States and Europe show a relationship between hospital volume and mortality. Treatment strategies vary frequently, partially because of the lack of evidence-based data. We performed a multi-institutional analysis in Germany evaluating current numbers, indications, techniques, and complication rates of pancreatic head resection. Questionnaires were completed by seven high-volume surgical departments regarding quantitative and qualitative aspects of pancreatic head resections in the period from 1999 to 2004 (five prospective and two retrospective institutional databases). A total of 1454 pancreatic head resections (944 for malignancy) were reported. Mean annual hospital volume ranged from 14 to 52 (10 to 43 in malignancy). Mortality was between 1.1% and 4.8%, morbidity was between 24% and 46%, and pancreatic leakage was between 9% and 20%. In malignant disease, all centers perform standard lymphadenectomy and regard arterial infiltration as a contraindication for resection. However, the rate of portal vein resection varied from 0% to 28%. No consensus is seen on the type of surgery for malignancy and chronic pancreatitis. After resection for pancreatic cancer less than one fourth of the patients receive adjuvant therapy. The results of our analysis in Germany confirm that pancreatic head resection can be performed with low mortality in specialized units. Variations in indications, operative technique, and perioperative care may demonstrate the lack of evidence-based data and/or personal and institutional experience. The low number of patients receiving adjuvant therapy after resection of pancreatic cancer suggests that more efforts must be made to establish novel adjuvant therapies under randomized study conditions. Presented at the Forty-Sixth Annual Meeting of The Society for Surgery of the Alimentary Tract, Chicago, Illinois, May 14–18, 2005 (oral presentation).     

三级综合医院护士在社区护理中的角色与作用

笔者分析了三级综合医院开展社区护理的必要性和可行性；阐述了三级综合医院护士在开展社区护理中承担的教育者和咨询者、服务者、协调者和合作者、观察和研究者多种角色；并提出三级综合医院护士在开展社区护理中所发挥的作用，包括：(1)向社区提供经验丰富的专科护士，提高社区护理质量；(2)为社区护士的培养提供师资队伍和培训基地；(3)开设日间病房，为病人提供方便的治疗及护理；(4)建立双向转诊的社区卫生服务网络，为社区提供持续的优质服务；(5)开展社区护理研究。     

精神病患者回归综合医院开放病房治疗可行性研究

目的探讨建立综合医院开放式心理病房治疗精神病患者的意义及可行性。方法对广东医学院附属医院心理病房采用开放式管理模式 ,并分析 12 0 0例住院患者的疗效。结果综合医院开放式心理病房管理模式具有患者生活自由、人际交往方便、可保持与外界社会的接触、治疗效果好、住院天数短、经济效益佳、精神症状更易控制等优点。结论综合医院建立开放式管理的心理病房有利于精神病患者的治疗 ,是现代精神病治疗发展的趋势。