| PET/CT中心开展“优质护理服务窗口”活动的效果评价 |
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| 引用本文： | 石涛,蒋妮,徐唯,孙华.PET/CT中心开展“优质护理服务窗口”活动的效果评价[J].昆明医学院学报,2014,35(4):175-178. |
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| 作者姓名： | 石涛 蒋妮 徐唯 孙华 |
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| 作者单位： | 石涛 (昆明医科大学第三附属医院,云南省肿瘤医院PET/CT中心,云南 昆明 650118)； 蒋妮 (昆明医科大学第三附属医院,微创介入科,云南 昆明 650118)； 徐唯 (昆明医科大学第三附属医院,云南省肿瘤医院PET/CT中心,云南 昆明 650118)； 孙华 (昆明医科大学第三附属医院,云南省肿瘤医院PET/CT中心,云南 昆明 650118)； |
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| 基金项目： | 云南省教育厅科学研究基金资助项目(项目编号：2013Y265) |
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| 摘 要： | 目的评价优质护理服务在PET/CT中心应用的效果．方法对受检者、科室成员及临床科室发放满意度测评表，对测评表所有数据进行统计学分析．结果“优质护理服务窗口”活动实施后，病人对护理服务满意度由85．79％上升为99．23％．其中护士医疗服务意识、专业素质及综合服务态度都有了显著的提升，而不良事件发生率显著下降．结论开展“优质护理服务窗口”活动，有效地提高了护理质量，提高了患者满意度，增强了护士社会价值感．
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| 关 键 词： | PET CT中心 优质护理服务 人性化 效果评价 |
The Effect Evaluation of ＂High Quality Nursing Service Window＂ Activities in PET/CT Center |
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| SHI Tao,JIANG Ni,XU Wei,SUN Hua.The Effect Evaluation of ＂High Quality Nursing Service Window＂ Activities in PET/CT Center[J].Journal of Kunming Medical College,2014,35(4):175-178. |
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| Authors: | SHI Tao JIANG Ni XU Wei SUN Hua |
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| Institution: | 1) PET/CT center, the 3rd Affiliated Hospital of Kunming Medical University, Tumor Hospital of Yunnan province, Kunming Yunnan 650118 ; 2) Tumor Micro-invasive lntervertion, Kunming Yunnan 650118, China) |
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| Abstract: | Objective To evaluate the application effect of high quality nursing services in PET/CT center. Method We distributed satisfaction Ce-pingbiao to clients, department mumbers and clinic departments, and statistically analyzed all data of satisfaction Ce-pingbiao. Results After providing ＂High quality nursing service window＂ activities, the patients satisfaction of nursing service increased from 85.79% to 99.23%. The nurse medical service consciousness, professional quality and comprehensive service attitude had been significantly improved, the incidence of adverse events was significantly reduced. Conclusion ＂High quality nursing service window＂ activities, effectively improve the quality of nursing, mprove the patients＇satisfaction, and enhance the nurses＇ sense of social Value. |
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| Keywords: | PET/CT center High quality nursing service Humanization Effect evaluation |
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