| 患者多层次电话随访的实践及评价 |
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| 引用本文： | 邢程,罗忠梅,高艾煜,姚黎,任尚述.患者多层次电话随访的实践及评价[J].中国卫生质量管理,2011,18(3):54-55,58. |
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| 作者姓名： | 邢程 罗忠梅 高艾煜 姚黎 任尚述 |
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| 作者单位： | 长江大学附属第一医院,湖北,荆州,434000 |
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| 摘 要： | 目的 探讨患者多层次电话随访的效果.方法 回顾性分析,比较患者多层次电话随访的实施情况.结果 患者满意度由87.8%提高到96.7%,医疗质量提高.结论 多层次电话随访实现了主管医生随访.各层次随访内容侧重点不同、相互补充,保证了工作落实,促进了医疗质量提升,提高了患者满意度,扩大了医院品牌影响力.
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| 关 键 词： | 出院患者 多层次电话随访 实施 评价 |
Implementation and Evaluation of Multi - level Telephone Follow - up of Patients |
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| XING Cheng,LUO Zhongmei,GAO Aiyu,et al..Implementation and Evaluation of Multi - level Telephone Follow - up of Patients[J].Chinese Health Quality Management,2011,18(3):54-55,58. |
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| Authors: | XING Cheng LUO Zhongmei GAO Aiyu |
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| Institution: | XING Cheng,LUO Zhongmei,GAO Aiyu,et al. First Affiliated Hospital,Yangtze University,Jingzhou,Hubei,434000,China |
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| Abstract: | Objective To investigate the effects of multi-level telephone follow-up of patients.Method A retrospective analysis was performed comparing patients with implementation of telephone follow-up multi-level.Result Patient satisfaction increased from 87.8% to 96.7%,and health care quality improved.Conclusion The multi-level telephone follow-up method achieved follow-up by doctor in charge.Different levels of follow-up have different focus,with complement to each other to ensure the implementation of work and to... |
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| Keywords: | Discharged Patients Multi-level Telephone Follow-up Implementation Evaluation |
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