| 三甲医院提升患者感知价值策略研究 |
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| 引用本文： | 刘树奎.三甲医院提升患者感知价值策略研究[J].卫生经济研究,2014(11):45-47. |
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| 作者姓名： | 刘树奎 |
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| 作者单位： | 广州医科大学卫生管理学院,广东广州510182 |
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| 摘 要： | 随机抽取了广州地区10家三甲医院进行问卷调查。结果显示,患者感知价值与预期价值有一定落差。对此,医院应切实采取重视医患有效沟通、改善医护人员态度、提供及时服务、形成良性互动的意见反馈机制、缩短患者就诊等候时间等措施来提升患者感知价值。
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| 关 键 词： | 患者感知价值 三甲医院 医患沟通 |
Strategies to Enhance the Patients Perceived Value of the Top Three Hospitals |
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| LIU Shu-kui.Strategies to Enhance the Patients Perceived Value of the Top Three Hospitals[J].Health Economics Research,2014(11):45-47. |
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| Authors: | LIU Shu-kui |
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| Institution: | LIU Shu-kui ( Health Management School, Guangzhou Medical University, Guangdong Guangzhou 510182, China) |
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| Abstract: | A random sample of 10 three hospitals in Guangzhou to carry out a questionnaire survey. The results show that patients perceived value and the expected value has a certain gap. In this regard,the hospital should carry out effectively communication between doctors and patients,improve attitudes of doctors and nurses,provide timely service,form a virtuous interaction feedback mechanism,and shorten patient waiting times for treatment and other measures to enhance patient perceived value. |
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| Keywords: | patient perceived value three hospitals doctor-patient communication |
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