某院提高门诊药房服务效率的管理方法及其效果观察

目的提高门诊药房调配和发药速度,寻找患者排队等候的解决方法。方法 2013年1月至12月每月随机抽取300例门诊取药患者作为研究对象;另选取10名门诊药房药师作为研究对象。2013年7月开始实施旨在提高门诊药房调配发药速度的管理措施,管理措施包括:制定有效的药房工作制度,保证药品的充足供应,合理摆放药品,对常用的拆零药品进行预分装,设立退药窗口与咨询窗口,有效处理纠纷,加强药品质量管理。统计每个患者的取药等候时间和药师的调配发药时间。结果实施管理措施后,7月¹2月患者取药等候时间、药师调配发药时间分别为(1.96±0.90)min、(0.97±0.23)min,均低于管理前,差异有统计学意义(t=3.515、4.202,P均<0.05)。结论采取有效的管理措施可提高门诊药房调配和发药速度,有利于提高医院的药学服务质量。

Methods for Improving Deployment and Dispensing Speed in Outpatient Pharmacy

Objective To improve deployment and dispensing speed in outpatient pharmacy to find solutionson patients＇ waiting. Methods 300 cases of outpatient dispensary patients were randomly selected per month as research objects from January 2013 to December 2013 10 outpatient pharmacy pharmacists were also selected as research subjects. From July 2013 management measures were implemented. Management measures included： develop effective pharmacy system; ensure adequate supply of medicines; reasonable placed drugs; unbundled drugs commonly used for pre-paeking; establishment of drug repercussion counter and consultation counter; effectively deal with disputes; strengthen drug quality control. Dispensary waiting time of patients, deployment and dispensing time of pharmacists were counted. Results After management measures implemented, July to December, dispensary waiting time of patients, deployment and dispensing time of pharmacists were （1.96±0.90） min and （0.97±0.23） rain, were lower than the previous administration, the differences were statistically significant （t=3.515, 4.202,P〈0.05）. Conclusions Effective management measures can improve deployment and dispensing speed in outpatient pharmacy, and help to improve the quality of pharmaceutical service in hospital.