品管圈在降低药房紧急领药数量中的应用

目的：探讨降低药房紧急领药数量的方法，完善药品供应链。方法：以“降低药房紧急领药数量”为主题，通过圈员的头脑风暴，找出使用物流系统（SPD系统）的问题，并采取推行电子条码、自动调整单元包数量、合理设置安全库存等对策解决问题，评价活动的有形成果和无形成果。结果：通过品管圈10大步骤实施各项活动后，药房紧急领药包数降幅达到45.3%，目标达标率100.8%；同时，增强了员工的工作积极性、责任意识和团队精神，提高了工作效率。结论：使用物流系统（SPD系统），开展品管圈活动，降低了药房紧急领药数量，增强了员工的团队意识，有利于各项工作的开展。

Application of Quality Control Circle in Reducing the Number of Emergency Drug Supply

Objective: To discuss the methods to reduce the number of emergency drug supply and to improve pharmaceutical supply chain. Methods: Reducing the number of emergency drug supply was chosen as the subject. The problems of using SPD system were discovered through brainstorming of quality control circle (QCC) staff. Electronic bar code, automatic adjusting of the number of unit packages, and reasonable setting of the safety inventory were implemented to solve the problems. Both tangible and intangible achievements were evaluated in the end. Results: After the activities were conducted according to 10 steps of quality control circle (QCC), the number of emergency drug supply decreased to 45.3% and the up-to-standard rate was 100.8%. Meanwhile, working enthusiasm, sense of responsibility and team spirit of the staff were all enhanced. Work efficiency was also improved. Conclusion: The application of SPD system and QCC reduced the number of emergency drug supply, improved the team spirit of the staff and beneficial for the work efficiency.