| 新形势下医院信访工作的特点、成因及对策 |
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| 引用本文： | 周海龙.新形势下医院信访工作的特点、成因及对策[J].医院院长论坛,2011,8(1):48-53. |
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| 作者姓名： | 周海龙 |
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| 作者单位： | 上海市嘉定区南翔医院 |
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| 摘 要： | 医院信访工作是医院工作的重要组成部分，对促进医院科学发展起着独特的作用。妥善处理医院信访投诉，是构建和谐的医患关系的重要保证。本文从医院信访工作的特点、成因及对策三个方面论述新形势下医院的信访工作，对加强医院信访工作具有积极的现实意义。
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| 关 键 词： | 医院 信访工作 对策 医患关系 医疗纠纷 |
Analyzing Characteristic, Cause and Strategy on Work Regarding Letters and Visits at Hospitals Under New Situation. |
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| Zhou Hailong.Analyzing Characteristic, Cause and Strategy on Work Regarding Letters and Visits at Hospitals Under New Situation.[J].Hospital Directors‘ Forum,2011,8(1):48-53. |
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| Authors: | Zhou Hailong |
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| Institution: | Zhou Hailong, Nanxiang Hospital of Jiading District, Shanghai |
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| Abstract: | Work regarding letters and visits has played an important role in hospital works, which has a special effect on promoting hospital development. Properly dealing with letters and visits from the people, is the important guarantee of the harmonious relationship between patients and doctors. It is a positive practical significance that this article, from three respects of characteristic, cause and strategy, states the work regarding letters and visits. |
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| Keywords: | Hospital VVork Regarding Letters and Visits： Countermeasure Physician PatientRelation Medical Dispute |
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