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Service agreements: an integral tool for ensuring customer satisfaction |
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| Authors: | Iacobelli L P Lawrence W P |
| Affiliation: | Cleveland Clinic Foundation, OH 44195. |
| Abstract: | This article describes the use of a unique quality tool at the Cleveland Clinic Foundation--service agreements between material management and its customers. |
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| 本文献已被 PubMed 等数据库收录！ | |