| 医院病人投诉案例的分析与思考 |
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| 引用本文： | 刘雪梅,於小君. 医院病人投诉案例的分析与思考[J]. 中国医院, 2001, 5(6): 47-50 |
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| 作者姓名： | 刘雪梅 於小君 |
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| 作者单位： | 复旦大学附属中山医院 |
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| 摘 要： | 通过对复旦大学附属中山医院2年来接待的196个信访投诉案例的分析,论述了医院管理上应该注意的问题,指出对医务人员要进一步强化医疗作风和职业道德教育,增强为人民服务的意识;处理医疗纠纷既要职责分明又要综合治理,正确对待病人的投诉;提高依法办事的能力,保障医务人员的合法权益.
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| 关 键 词： | 医疗纠纷 病人投诉 信访接待 |
| 修稿时间： | 2001-06-22 |
ANALYSIS AND THOUGHT ABOUT LAWSUIT CASES RAISED FROM HOSPITAL PATIENTS |
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| LIU Xuemei,YU Xiaojun Zhongshan hospital affiliated to Fudan University,No. Yixueyuan Road,Shanghai City,,P.R.C.. ANALYSIS AND THOUGHT ABOUT LAWSUIT CASES RAISED FROM HOSPITAL PATIENTS[J]. Chinese Hospitals, 2001, 5(6): 47-50 |
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| Authors: | LIU Xuemei YU Xiaojun Zhongshan hospital affiliated to Fudan University No. Yixueyuan Road Shanghai City P.R.C. |
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| Affiliation: | LIU Xuemei,YU Xiaojun Zhongshan hospital affiliated to Fudan University,No. 136 Yixueyuan Road,Shanghai City,200032,P.R.C. |
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| Abstract: | Based on the analytical results of 196 patient s complaint cases during last 2 years in Zhongshan hospital which was affiliated to Fudan University, problems related to hospital management were discussed. Several suggestions were raised: (1) To strengthen training for medical staff about occupational morals; (2) To be specified responsible toward patient' s complaint, and to treat it in full attention; (3) To deal with complaint according to related laws in the interest of legal right. |
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| Keywords: | Medical Dissention Patient's Complaint Mail- lawsuit Interview |
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