医院医疗纠纷处理信息系统的研究与应用

探讨医院医疗纠纷处理信息系统的研究及临床应用。方法以医院医疗纠纷的实际情况,设置医疗投诉件为主线,按照全生存周期理论和IPO建模方法,研制医院医疗纠纷处理的四层结构模型的方法。结果研制出医院医疗纠纷处理信息系统包括集成的医疗投诉处理系统、争议处理系统、协议处理系统和案卷处理系统的四位一体结构模块并在医院管理中实际使用。结论该系统在医院实际工作中的应用,能及时发现医疗纠纷和可能存在的问题,能妥善解决医疗争议并取得了良好的效果,值得临床推广使用。

To explore research of processing information system of the hospital medical dispute and clinical application

Objective To explore research of processing information system of the hospital medical dispute and clinical application. Methods With the actual situation of hospital medical disputes,which was set up medical complaint as a main line ; According to all survival cycle＇s theory and IOP modeling method,which can devise four layers of structure of the model with the medical disputes. Results It was set up processing information of the hospital medical disputes that there was structure model of four-in-one,they were including medical complaint handling system、medical disputes handling system、medical protocol handling system and medical dossier handling system,they can used actually in the hospital management. Conclusion This system application actually in hospital,can be found in medical disputes and solve existing problems、handle medical disputes and achieved good effect,it is worth clinical popularizing.