A Journey to Create a New Patient-record System

In fundamentally redesigning its patient-record system, West Park focused on the patient's story, streamlined the many chart forms, and integrated the documentation with a new care model that would bring the disciplines in closer collaboration. We involved stakeholders in the redesign process at every step, relying on leadership and collaboration throughout the organization. We sought to fit the new system to the organization – to “West Park it”, and we continue to refine the new charting forms.