| 医疗纠纷调处的做法与体会 |
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| 引用本文： | 朱晓燕,贺祥,许劲松,郭黎安,陈卫东,杨武. 医疗纠纷调处的做法与体会[J]. 解放军医院管理杂志, 2013, 20(1): 35-36 |
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| 作者姓名： | 朱晓燕 贺祥 许劲松 郭黎安 陈卫东 杨武 |
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| 作者单位： | 1. 第二军医大学训练部临床管理处,上海,200433
2. 第二军医大学训练部,上海,200433 |
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| 摘 要： | 为有效遏制医疗纠纷上升势头,扎实做好医疗纠纷防范和调处工作。主要做法:从"三个严格"入手,规范医务人员医疗行为;从"三级监管"入手,着力提升医疗服务质量;从规范"三个环节"入手,积极防范化解医疗纠纷。几点体会:以人为本,积极疏导,是做好医疗纠纷调处工作的基础;健全制度,源头控制,是做好医疗纠纷调处工作的根本;畅通渠道,协同配合,是做好医疗纠纷调处工作的关键。对策思考:增强医疗纠纷防范意识;提高医疗纠纷调处能力;加大医疗纠纷处置力度。
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| 关 键 词： | 医院管理 防范 处置 医疗纠纷 |
Experiences on Meditation and Disposal of Medical Dispute |
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| ZHU Xiao-yan , HE Xiang , XU Jin-song , GUO Li-an , CHEN Wei-dong , YANG Wu. Experiences on Meditation and Disposal of Medical Dispute[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2013, 20(1): 35-36 |
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| Authors: | ZHU Xiao-yan HE Xiang XU Jin-song GUO Li-an CHEN Wei-dong YANG Wu |
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| Affiliation: | 1(1.Division of Clinical Management,Training Department,Second Military University,Shanghai 200433;2.Training Department,Second Military University,Shanghai 200433) |
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| Abstract: | To effectively curb the upward trend of medical dispute and solidly prevent and handle medical disputes,we mainly take the following approaches： Regulate the medical practices of medical staff through ＂Three Strict＂;Enhance the quality of medical services through ＂Three Supervisions＂;Prevent and handle medical dispute through standardizing ＂Three Links＂.Some experiences are as follows： people-oriented idea and positive persuasion are the basis;Sound system and source control are the foundation;unimpeded channels and synergy advice are the keys.The author also gives some suggestions： Enhancing the awareness of preventing medical dispute;increasing the handling capacity for medical dispute;taking great efforts on the disposal of medical dispute. |
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| Keywords: | hospital management prevention disposal medical dipute |
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