门诊患者医疗服务满意度的多因素分析

目的分析门诊病人满意度的影响因素，为卫生行政部门进行行政决策提供依据。方法采用多元线性逐步回归，对问卷调查结果，用SPSS13．0统计软件予以分析。结果554例病人综合满意率95．31％；性别、年龄、居住地等8项人口学特征对综合满意度没有影响；医疗技术水平、医生服务态度、治疗费用、健康知识宣传、取药排队等候时间、检查时舒适性与就医环境方便等8项指标，对综合满意度的影响有统计学意义。结论采用多元线性逐步回归分析门诊病人满意度，能使测量与分析更具科学性。

Multivariate Analysis on Satisfaction with Health Care Services of Outpatients

[Objective]To analyze the influencing factors of outpatient's satisfaction,and provide evidence for assisting administrative decision-making.[Methods]Multiple linear stepwise regression was adopted. The questionnaire results were analyzed by SPSS13.0 statistical software.[Results]The comprehensive satisfaction rate was 95.31% in 554 patients; gender,age,residence and the other 5 demographic characteristics did not affect the satisfaction rate; The 8 indicators involving the medical technology,medical servic...