| 脊柱外科创建优质护理服务单元的体会 |
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| 引用本文： | 覃美青,殷铁梅.脊柱外科创建优质护理服务单元的体会[J].临床医学工程,2012,19(5):810-811. |
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| 作者姓名： | 覃美青 殷铁梅 |
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| 作者单位： | 广西医科大学附属第四医院脊柱外科 |
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| 摘 要： | 目的提高专科护理服务质量及患者的医疗满意度。方法通过改善住院环境,实施优质护理服务单元,全程无缝隙护理操作,加强人文关怀,丰富护理服务内涵,改进护理质量控制等措施提升脊柱专科护理服务质量。结果创建优质护理单元后住院患者满意度、护士对工作的满意度和后勤科室的保障支持满意度显著提高(P<0.05)。结论创建优质护理服务单元能有效地提高护理质量,提高患者满意度,提升护理人员自我成就感。
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| 关 键 词： | 脊柱外科 优质护理服务单元 护患关系 |
The Experience of Creating Qualified Nursing Service Unit in Spine Surgery |
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| QIN Meiqing, YIN Tiemei.The Experience of Creating Qualified Nursing Service Unit in Spine Surgery[J].Medical and Health Care Instruments,2012,19(5):810-811. |
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| Authors: | QIN Meiqing YIN Tiemei |
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| Institution: | * (Spinal Surgery, the Fourth Affiliated Hospital of Guangxi Medical University, Liuzhou 545005, China) |
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| Abstract: | Objective To improve the specialist nursing quality and patient satisfaction. Methods The nursing service quality was enhanced in the spine surgery by measures such as improving the hospital environment, implementing qualified nursing service unit, entire nursing operations, humanistic care, enrich nursing service connotation, improving nursing quality control. Results After creating qualified nursing service unit, the patient satisfaction, nurse satisfaction and logistics support significantly increased (P <0.05). Conclusion Qualified nursing service unit can effectively improve the quality of nursing and improve patient satisfaction, and enhance nurses’ self-fulfillment. |
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| Keywords: | Spine surgery Qualified nursing service unit Nurse-patient relationship |
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