全人关顾的服务理念在围手术期护理中的应用

目的 探讨"全人关顾"的服务理念在围手术期护理中的实施效果.方法 对2008年1-5月150例手术后的患者进行满意度问卷调查从中找出存在问题;2008年6-11月将"全人关顾"的服务理念在围手术期护理中推广应用,并同期对160例术后患者进行了满意度问卷调查,将实施前后的相关资料进行比较分析.结果 实施前满意度得分为(90.0±1.6)分,实施后满意度得分为(97.8±1.2)分.对满意度问卷20项内容进行分析,其中有7项内容有明显提高,实现了零投诉.结论 对围手术期患者实施全人关顾服务理念,有利于患者安全度过手术期,改善了护患关系,提高了患者满意度.

Application of service concept of wholly human concern in perioperative nursing

Objective To explore the implementation of service concept of "wholly human con-cern" on perioperative nursing. Methods Satisfaction degree investigation was carried out in 150 postoperative patients from January to May, 2008, the existing problems were found out. The service concept of "wholly human concern" was applied in postoperative nursing from June to November, 2008, and satisfaction degree investigation was carried out in 160 postoperative patients, the relevant data was analyzed. Results The satisfaction degree before the implementation was (90.0±1.6), and (97.8±1.2) after the implementation. 20 items in the satisfaction degree questionnaire underwent analysis and 7 of them evidently increased, zero complaint was accomplished. Conclusions Application of service concept of "wholly human concern" in perioperative patients can facilitate them to survive operation period, im-prove the relationship between nurses and patients and increase the satisfaction degree of patients.