不同层次护士全面质量管理知识调查与分析

目的了解不同层次护士对全面质量管理(TQC)的掌握程度。方法参考TQC的相关知识,自行设计问卷,采用按护士层次比例分层随机抽样的方法抽取198位护士,采用统一发放、集中收回的调查方式。结果(1)在TQC基本知识方面,辅助护士TQC基本知识的得分低于其他层次的护士,责任护士的得分低于区护长、科护长的得分,主管护士的得分低于科护长的得分(P<0.05);3~10年护龄的护士的得分明显低于10年以上护龄护士的得分(P<0.05)。(2)在TQC常用方法方面,辅助护士与主管护士、区护长、科护长之间有统计学意义(P<0.05),责任护士与主管护士、区护长、科护长之间有统计学意义(P<0.05),其他层次间两两比较无差异(P>0.05);护龄15年以下的护士TQC常用方法的得分无明显不同,但却明显低于护龄15年以上的护士(P<0.05)。(3)不同学历的护士TQC知识的得分没有统计学意义(P>0.05)。结论在本研究中,护士对全面质量管理知识的掌握程度因工作层次、护龄的不同而不同。

Investigation and analysis of total quality control in nurses with different working levels

Objective To investigate the understanding of the nurses of different levels concerning Total Quality Control (TQC). Methods A total of 198 nurses using stratified random sampling in proportion to the ratio of different levels of the nurses. A questionnaire with approved validity was used in the survey, and the results were statistically analyzed. Results In terms of basic knowledge of TQC, the scores of assistant nurses the lowest (P<0.05), and the responsible nurses had lower scores than head nurses and nursing officers (P<0.05), while the scores of the nurses whose length of service ranged from 3 to 10 years were lower than those of nurses who had been in service for above 10 years. In terms of TQC common methods, both assistant nurses and responsibility nurses had lower scores than nurses-in-charge, head nurses and nursing officers (P<0.05). The scores of nurses in service for less than 15 years did not significantly differ, but were obviously lower than those of nurses in service for over 15 years. There was no significant difference between the scores of nurses with different academic degrees. Conclusion The TQC knowledge of the nurses are different based on their working levels and length of service.