创建百姓满意医院活动对护理管理的影响

目的 探讨百姓满意医院活动对护理管理效果的影响.方法 从2002年3月-2006年12月,我们通过分解和细化创建百姓满意医院标准,成立质控小组,组织人员培训,开展周考察,月反馈,不断改进护理工作.结果 护理管理年度优良率由69.3%提升至97.6%,经统计学检验,P<0.01,差异有统计学意义.结论 创建百姓满意医院,提高了护理管理质量和护理队伍的整体水平,收到了良好的社会和经济效益.

Influence of establishment of a hospital which makes people satisfied on nursing management

Objective We aimed to discuss the influence of establishment of a hospital which makes people satisfied on nursing management. Methods We improved our nursing work by establishing quality-control groups, training staff, checking once a week and making feedback once a month through decomposing and subdividing the standard of building a hospital which makes people satisfied from March 2002 to December 2006. Results The qualified rate of nursing management increased from 69.3% to 97.6% every year, which has statistical difference (P<0.01). Conclusions Establishment of a hospital which makes people satisfied improved the general level of nursing management quality and nursing staff. We acquired good social and economic befenit.