工作满意度在情绪智力与组织承诺关系中的中介作用

目的 考察工作满意度在员工情绪智力与组织承诺关系中的中介作用.方法 采用情绪智力量表,工作满意度通用量表和多维度组织承诺量表对272名员工进行问卷调查,采用相关分析、多元线性回归对数据进行分析.结果 1情绪智力与情感承诺和规范承诺呈显著正相关(r=0.43,0.31;P＜0.001);2工作满意度与规范承诺的相关最强(r=0.57,P＜0.001),其次是情感承诺(r=0.50,P＜0.001),而与持续承诺的相关最弱(r=0.18,P＜0.05);③工作满意度在情绪智力对情感承诺的影响中起部分中介作用(c'=0.28,P＜0.001),在情绪智力对规范承诺的影响中起完全中介作用(c'=0.09,P＞0.05).结论 情绪智力可直接影响情感承诺,也可以通过工作满意度间接影响情感承诺;情绪智力通过工作满意度间接影响规范承诺.

Mediating Role of Job Satisfaction on the Relationship between Emotional Intelligence and Organizational Commitment

Objective To investigate the mediating role of job satisfaction on the relationship between emotional intelligence and multiple organizational commitment.Methods A total of 272 employees were evaluated with Emotional Intelligence Inventory,Global Job Satisfaction and Multiple Organizational Commitment Scale and the data were analyzed with correlations analysis and multiple linear regression.Results ①Emotional intelligence was positively related to affective and normative commitments（r=0.43,0.31;P0.001）.②Job satisfaction was the greatest related to normative commitment and followed,in order of decreasing magnitude,to affective commitment and continuance commitment（r=0.57,0.50;P0.001;r=0.18,P0.05）.③Job satisfaction played a partial mediating role between emotional intelligence and effective commitment（c＇=0.28,P0.001） and played a complete mediating role between emotional intelligence and normative commitment（c＇=0.09,P0.05）.Conclusion Emotional intelligence not only directly affect effective commitments,but also indirectly affect it through job satisfaction,and emotional intelligence indirectly affect normative commitment through job satisfaction.