PDCA在护理人力资源配置中的应用

目的:探讨PDCA理论在护理人力资源配置中的应用效果。方法:以2018年1月—2019年12月参加院内专科护士培训后取得合格证书的共享护士群体为研究对象，遵循PDCA原理"计划、实施、检查、处理"，使用鱼骨图分析本院护理人力资源不足的影响因素，讨论改进措施并落实，观察实施效果。结果:应用PDCA循环管理后，患者满意度、...

Application of PDCA in allocation of nursing human resources

Objective To explore the effect of plan-do-check-action(PDCA)theory in nursing human resource allocation.Methods From January 2018 to December 2019,we selected shared nurses who had obtained qualification certificates after participating in hospital specialist nurse training as the research object.We carried out"Plan,Do,Check and Action"following the PDCA principle and analyzed the influencing factors of the lack of nursing human resources by the fishbone diagram.We also discussed the improvement measures and implemented them,and observed the implementation effect.Results After the application of PDCA cycle management,patient satisfaction and nurse satisfaction were higher than those before improvement,and the incidence of adverse nursing events above gradeⅣdecreased,and the difference was statistically significant(P<0.05).Conclusions PDCA cycle management can effectively improve the lack of nursing human resources and has certain promotion value.