Investigating the validity and usability of an interactive computer programme for assessing competence in telephone‐based mental health triage |
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| Authors: | Natisha Sands Stephen Elsom Sandra Keppich‐Arnold Kathryn Henderson Peter King Karen Bourke‐Finn Debra Brunning |
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| Institution: | 1. School of Nursing and Midwifery, Deakin University, Geelong;2. Centre for Psychiatric Nursing, The University of Melbourne, Melbourne;3. Alfred Psychiatry, Alfred Health;4. Crisis Assessment and Treatment Team, Alfred Health, Melbourne;5. Barwon Health, Geelong, Australia |
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| Abstract: | Telephone‐based mental health triage services are frontline health‐care providers that operate 24/7 to facilitate access to psychiatric assessment and intervention for people requiring assistance with a mental health problem. The mental health triage clinical role is complex, and the populations triage serves are typically high risk; yet to date, no evidence‐based methods have been available to assess clinician competence to practice telephone‐based mental health triage. The present study reports the findings of a study that investigated the validity and usability of the Mental Health Triage Competency Assessment Tool, an evidence‐based, interactive computer programme designed to assist clinicians in developing and assessing competence to practice telephone‐based mental health triage. |
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| Keywords: | competency mental health telephone triage triage |
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