| 实施ISO9000质量管理,提高读者满意度 |
| |
| 引用本文： | 何茵.实施ISO9000质量管理,提高读者满意度[J].中华医学图书情报杂志,2006,15(2):13-15. |
| |
| 作者姓名： | 何茵 |
| |
| 作者单位： | 浙江省台州医院图书馆,浙江,临海,317000 |
| |
| 摘 要： | 根据ISO9000质量管理的原则，阐述了医院图书馆质量管理和读者满意度的互动关系，分析了影响读者满意度的因素，提出了实施ISO9000质量标准，推动医院图书馆管理及服务质量的改进，提高读者满意度的举措。
|
| 关 键 词： | 医院图书馆 ISO9000质量管理 读者满意度 |
| 文章编号： | 1671-3982(2006)02-0013-03 |
| 修稿时间： | 2005年10月18 |
Implementing ISO9000 to improve readers' satisfaction |
| |
| HE Yin.Implementing ISO9000 to improve readers'''' satisfaction[J].Chinese Journal of Medical Library and Information Science,2006,15(2):13-15. |
| |
| Authors: | HE Yin |
| |
| Abstract: | According to the principle of ISO 9000,the interactive relationship between the quality management of hospital libraries and readers' satisfaction is described,and the factors that influenced the readers' satisfaction are analyzed as well.The author put forward some measures for implementing ISO9000 to push forward the management of hospital libraries and improve their service quality and readers' satisfaction. |
| |
| Keywords: | Hospital libraries ISO9000 Readers' satisfaction |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
