Patient expectations and satisfaction with medical care for upper respiratory infections |
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Authors: | Dr. Christiane Sanchez-Menegay MD Esther S. Hudes PhD MPH Steven R. Cummings MD |
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Affiliation: | 1. the H?pital Canotnal Universitaire, Geneva, Switzerland 2. General Internal Medicine, University of California, San Francisco, San Francisco, California 4. the Divisions of Epidemiology and Biostatistics, University of California, San Francisco, San Francisco, California
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Abstract: | To describe the determinants of patient satisfaction with medical care, self-administered questionnaires were given to a consecutive sample of 237 patients coming to an ambulatory care practice for the treatment of upper respiratory infections (URIs). Patients' most important goal was to obtain a diagnosis (57%). They usually got more reassurance, medication, and personal interest than they had expected (p = 0.0001). In a multivariate model, patients' satisfaction was related to the degrees of personal interest and reassurance they had received and to whether they felt they had received the right medication (r2 = 0.45, p = 0.0001). The authors concluded that patients with URIs generally want a diagnosis but are primarily satisfied by the personal interest, the reassurance, and the medication they receive. |
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