Affiliation: | 1. Patient and Whaanau Experience, Counties Manukau Health District Health Board, Middlemore Hospital, Auckland, New Zealand;2. Jenny M. Parr, Chief Nurse and Director of Patient and Whaanau Experience, Counties Manukau Health District Health Board, Middlemore Hospital, 100 Hospital Road, Otahuhu, Private Bag 93311 Otahuhu, Auckland 1640, New Zealand.;3. Email: jennifer.parr@middlemore.co.nz;4. Business and Law, School of Business and Law, Edith Cowan University, Joondalup, WA, Australia;5. Centre for Interdisciplinary Trauma Research, Auckland University of Technology, Northcote Auckland, New Zealand |