实施PDCA提高门诊注射室护理工作满意度的效果分析

目的：探讨实施PDCA提高门诊注射室护理工作满意度的效果。方法将2011年9月—2013年9月于该院注射室进行注射治疗的180例患者按照奇偶数字随机地均分为对照组与观察组，均为90例。对照组行常规护理，观察组在构建PDCA循环下进行护理。比较两组患者对护理工作满意度及患者对护理知识掌握度。结果①对照组患者对护士热情接待、护士接药后仔细核对、护士进行用药指导、护士技术操作水平、护士热情帮助解决困难、护士“三查七对”到位、护士主动巡视、护士输液前解释以及输液环境满意方面的满意率分别为90.00%、83.33%、78.89%、77.78%、83.33%、80.00%、75.56%、80.00%及77.78%，观察组分别为92.22%、100.00%、93.33%、97.78%、96.67%、100.00%、98.89%、96.67%及100.00%，两组除了在“护士热情接待”方面的差异无统计学意义外，其他各项差异有统计学意义（P＜0.05）；②对照组患者对护理知识掌握达标率为83.33%，显著低于观察组（100.00%）差异有统计学意义（P＜0.05）。结论将PDCA循环下对注射室患者提供护理，可显著提高患者对护理工作的满意度，且增加了其对护理相关知识的掌握度，应加以推广、普及。

Analysis of the Effect of the Implementation of PDCA for Improving the Nursing Work Satisfaction of Outpatient Injection Room

Objective To investigate the effect of the implementation of PDCA for improving nursing work satisfaction of outpatient injection room. Methods 180 cases of patients treated by injection therapy in the injection room of our hospital from September, 2011 to September, 2013 were randomly divided into control group and observation group with 90 cases in each according to the parity figures. The control group were given routine care, and the observation group were given PDCA cycling nursing. The nursing work satisfaction and the nursing knowledge mastering degree of two groups of patients were compared. Results ①The satisfaction rate of the patients in the control group about nurses＇ warm reception, checking the drugs carefully after receiving the drugs, medi-cation guidance, technical operation levels, helping to solve problems enthusiastically, appropriate three inspections and seven ver-ifications, active patrol, explaining before transfusion and the infusion environment was 90.00%, 83.33%, 78.89%, 77.78%, 83.33%, 80.00%, 75.56%, 80.00% and 77.78%, respectively, while that of the patients in the observation group was 92.22%, 100.00%, 93.33%, 97.78%, 96.67%, 100.00%, 98.89%, 96.67% and 100.00%, separately. The above differences between the two groups were statistically significant（P〈0.05） except the difference in the aspect of nurses＇ warm reception, which was not statistical-ly significant. ②The compliance rate of mastering nursing knowledge of patients in the control group was 83.33%, significantly lower than that（100.00%） of the observation group（P〈0.05）. Conclusion The nursing given to the patients in injection room un-der PDCA cycle, can significantly improve the nursing work satisfaction degree of the patients, and increase the mastering degree of nursing knowledge, which should be promoted and popularized.