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Mandatory communication training of all employees with patient contact |
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| Authors: | Jette Ammentorp,Lars Toke Graugaard,Marianne Engelbrecht Lau,Troels Præ st Andersen,Karin Waidtlø w,Poul-Erik Kofoed |
| Affiliation: | 1. Health Services Research Unit, Lillebaelt Hospital/IRS University of Southern Denmark, Vejle, Denmark;2. Stolpegaard Psychotherapy Centre, Mental Health Services, Copenhagen, Denmark;3. Department of Paediatrics, Lillebaelt Hospital/IRS University of Southern Denmark, Kolding, Denmark |
| Abstract: | In 2010 a communication program that included mandatory communication skills training for all employees with patient contact was developed and launched at a large regional hospital in Denmark. |
| Keywords: | Communication skills training Communication program Mandatory training Educational model Effectiveness study Translation research |
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