二级综合医院深化优质护理服务的实践与体会

目的:深入开展"优质护理服务示范工程"活动,为患者提供安全、优质、满意的护理服务,提高患者满意度。方法:按照卫生部《"优质护理服务示范工程"活动方案》及《四川省医疗机构"优质护理服务示范工程"活动评价标准》要求,在2010年开展"优质护理服务示范病房"的基础上,结合医院自身实际情况积极探索,于2011年启动了第三批"示范病房"。结果:提高了护理管理效能;患者对护理工作满意度由2010年90.8%上升到2011年98%。结论:通过开展优质护理服务活动,深化了"以患者为中心"的服务宗旨,建立了优质护理服务持续改进长效机制,提高了患者满意度。

Practice and experience of deepening the "quality nursing" in level 2 general hospital

Objective To carry out the "quality care demonstration project" activities,to provide patients with safe,high quality,satisfactory nursing care,to improve the degree of patients′ satisfaction.Method According to the Ministry of health to"’ quality care demonstration project’ program" and" Sichuan Province medical institutions" ’quality care demonstration project’ evaluation standard" requirement,on the foundation,carried out" quality care demonstration unit " in 2010,and active exploring combined with the hospital itself actual situation the third batch " demonstrative ward" started in 2011.Results Improved the efficiency of nursing management.The degree of patients′ satisfaction improved from 90.8% in 2010 to 98% in 2011.Conclusion High quality nursing service activities deepen the "patient-centered" service purposes,establish a long-term mechanism of high quality nursing service of continuous improvement,enhance the degree of patients′ satisfaction.