| 优质护理服务的实践与体会 |
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| 引用本文： | 刘淑华,曹岳蓉,张允荷,朱晓燕,冯予红. 优质护理服务的实践与体会[J]. 护理实践与研究, 2011, 8(20): 70-72. DOI: 10.3969/j.issn.1672-9676.2011.20.036 |
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| 作者姓名： | 刘淑华 曹岳蓉 张允荷 朱晓燕 冯予红 |
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| 作者单位： | 东南大学医学院附属江阴医院护理部,214400 |
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| 摘 要： | 目的:探讨我院开展"优质护理服务示范工程"活动的实践效果和体会。方法:以卫生部下发加强基础护理工作的规范性文件《综合医院分级护理指导原则(试行)》、《住院患者基础护理服务项目(试行)》、《基础护理服务工作规范》和《常用临床护理技术服务规范》文件的内容为指导,结合《2010年优质护理服务示范工程》指导精神,在我院积极开展优质护理服务活动。观察活动前后患者对护理工作的评价、陪护率、护士基础护理质量评分以及护士工作中存在的问题。结果:活动后,患者对护士工作的满意度、认可情况显著高于活动前;而陪护率显著下降(P<0.01);基础护理质量评分明显提高,护士工作中存在的问题明显减少。结论:开展"优质护理服务示范工程"活动可明显改善护理质量,提高患者对护理工作的满意度。
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| 关 键 词： | 优质护理服务示范工程 护理管理 护理质量 评价 |
Practice and experience of carrying out high-quality nursing service |
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| LIU Shu-hua,CAO Yue-rong,ZHANG Yun-he,et al. Practice and experience of carrying out high-quality nursing service[J]. Attend to Practice and Research, 2011, 8(20): 70-72. DOI: 10.3969/j.issn.1672-9676.2011.20.036 |
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| Authors: | LIU Shu-hua CAO Yue-rong ZHANG Yun-he et al |
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| Affiliation: | LIU Shu-hua,CAO Yue-rong,ZHANG Yun-he,et al(Jiangyin Hospital Affiliated to South-east Univercity Medical College,Jiangyin 214400) |
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| Abstract: | Objective:To investigate the practice effects of demonstration project on high quality nursing service in our hospital.Methods:With the application of the following four documents:Guiding Principles of Nursing General Hospital classification(Trial),Basic Nursing Items of Patient in Hospital(Trial),Basic Nursing service Regulationand theCommon Clinical Nursing Technology Service Regulationpublished during the enforcement of2010 High Quality Nursing Service Demonstration Project,we conducted the project in ou... |
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| Keywords: | Project on high quality nursing service Nursing management Nursing quality Evaluation |
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