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谈人民调解机制下的医疗服务补救
引用本文:王贵国,陈玉强,邱国钦. 谈人民调解机制下的医疗服务补救[J]. 解放军医院管理杂志, 2014, 0(7): 634-636
作者姓名:王贵国  陈玉强  邱国钦
作者单位:解放军第174医院,厦门,361003
基金项目:南京军区医学科技创新基金
摘    要:人民调解机制是近年来出现的新的解决医疗纠纷的方式,本文通过总结工作实践,探讨医疗机构如何在人民调解制度下做好医疗服务补救工作;并提出工作思路:重视人民调解,缓解诉讼压力;认识调解优势,加强宣传引导;成立相应机构,培训专职人员;积极主动参与,争取各方理解;注重服务补救,构建和谐社会。

关 键 词:人民调解  医疗服务  服务补救  医院管理

Medical Services Remediation under the Circumstance of People's Mediation Mechanism
WANG Gui-Guo,CHEN Yu-qiang,QIU Guo-qin. Medical Services Remediation under the Circumstance of People's Mediation Mechanism[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2014, 0(7): 634-636
Authors:WANG Gui-Guo  CHEN Yu-qiang  QIU Guo-qin
Affiliation:WANG Gui- Guo,CHEN Yu- qiang,QIU Guo- qin (No. 174 Hospital of PEA, Xiamen 361003)
Abstract:People's mediation mechanism is a new method proposed to deal with medical disputes. In the article,the author discussed how to complete the remediation of medical services in Medical Institutions through summarizing practical experience. Then the work guideline was made,which included paying more attention to people's mediation and reducing lawsuit,realizing mediation's strengths,strengthening publicity guidance,setting up corresponding institutional,training professional staff,and actively take part in it,earn all parties support,attaching importance to remediation services,constructing harmonious society.
Keywords:people's mediation  medical service  service remediation  hospital management
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