我院预约挂号问卷调查及分析

目的：改进医院预约挂号服务工作，进一步满足患者需求。方法：以2009年12月在某院门诊就诊的患者为调查对象，采用封闭式问卷调查设计，由被调查者在无记名的情况下独自完成答题。并采用Epi Data 3．0软件进行数据录入，采用SPSS13．0进行统计分析，计数资料采用卡方检验。结果：78．2％的患者愿意采取预约挂号的方式就诊，但宣传广度和深度的不足以及传统习惯的存在成为制约其发展的主要阻力；北京患者对于预约挂号的知晓率较高于外地患者；电话预约和网络预约是患者比较喜欢的预约方式．结论：广大患者对于预约挂号的推出是非常欢迎的，设置更为便捷的取消预约渠道是降低爽约的基本保障。

Investigation and analysis on questionnaire survey of appointment register

Objectives: To improve reservation registration and better match patient's demands.Methods: Outpatient visitors in Dec,2009 in one hospital were selected as samples.Questionnaire was used and patients were independently answered the questionnaire.Epi Data 3.0 was used to input the data and SPSS 13.0 was used to analyze data.X2 test was used to analyze county data.Results: 78.2% of the patient's was willing to use reservation system.Lack of breadth and depth of information and traditional habit heavily block...