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| 病人满意度测评指标体系研究 | |
| 引用本文： | 刘桂瑛,覃建芹,邹崇祺,郑文华,郑友丽.病人满意度测评指标体系研究[J].中华医院管理杂志,2007,23(3):170-173. |
| 作者姓名： | 刘桂瑛 覃建芹 邹崇祺 郑文华 郑友丽 |
| 作者单位： | 1. 430074,武汉,华中科技大学管理学院 2. 湖南省第一师范学校 3. 广西玉林市中医院 |
| 基金项目： | 广西卫生厅资助课题“医疗服务顾客满意度测评体系研究”（编号：Z2005238） |
| 摘 要： | 病人满意度测评是对传统医疗质量评价方法的补充和完善。作者遵循一定的原则，对病人满意度指数模型的各个结构变量进行层层分解，设计出具体的医疗机构病人满意度测评指标体系（四级指标体系），并讨论了指标的量化、指标权重的确定及病人满意度计算等方法。 |
| 关 键 词： | 病人满意度 指数模型 测评指标体系 权重 |
| 修稿时间： | 2006-08-16 |
Study on patient satisfaction evaluation system |
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| LIU Gui-ying , QIN J iarrqin , ZOU Chong-qi ,et al..Study on patient satisfaction evaluation system[J].Chinese Journal of Hospital Administration,2007,23(3):170-173. | |
| Authors: | LIU Gui-ying QIN J iarrqin ZOU Chong-qi |
| Institution: | School of Management, Huazhong University of Science and Technology, Wuhan 430074, China |
| Abstract: | Patient satisfaction evaluation is an important supplement to traditional methods for evaluating the quality of health care. Through decomposition of the structural variables involved in patient satisfaction index model, the paper establishes an evaluation index system for health organization according to certain principles, and discusses some problems such as index rating scales, weights estimation, and methodology of patient satisfaction evaluation. |
| Keywords: | Patient satisfaction Index model Evaluation index system Weight |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |