| 医院服务评价管理系统的开发与应用 |
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| 引用本文： | 陈健超,温明锋,李宇明. 医院服务评价管理系统的开发与应用[J]. 中国卫生信息管理, 2014, 0(4): 419-421 |
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| 作者姓名： | 陈健超 温明锋 李宇明 |
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| 作者单位： | 广东省江门市五邑中医院; |
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| 基金项目： | 2012年广东省江门市科技计划项目“医院服务评价管理系统的开发与应用”(项目编号:20120020062298) |
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| 摘 要： | 本文从医院患者服务管理的实际需求出发，提出一种基于计算机、硬件评价器、触摸屏、通讯与网络技术、数据库技术等的全方位、一体化的医院服务评价管理系统的解决方案。患者在接受诊疗服务的同时，可及时、主动、全面地对医院、科室、医务人员的服务质量进行评价或提出意见及建议，系统真实客观的记录了患者满意度情况，有利于提高医疗服务质量。
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| 关 键 词： | 医院服务评价 服务满意度 评价器 信息系统 |
The Development and Application of Hospital Service Evaluation Management System |
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| Chen Jianchao,Wen Mingfeng,Li Yuming. The Development and Application of Hospital Service Evaluation Management System[J]. Chinese JOurnal of Health Informatics and Management, 2014, 0(4): 419-421 |
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| Authors: | Chen Jianchao Wen Mingfeng Li Yuming |
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| Affiliation: | ( Guangdong Province Jiangmen Wuyi Traditional Chinese, Jiangmen 529000, Guangdong, China) |
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| Abstract: | This paper, starting from the actual demand of hospital service management, puts forward a kind of comprehensive hospital service evaluation management system solution based on computer, hardware evaluation device, touch screen, communication and network technology, database technology and so on. While the patients are receiving medical services, they could offer timely, active and comprehensive evaluation and suggestions for the service quality of hospital, department, and medical staff. This system keeps the record of patients’ satisfaction truly and objectively, which is quite helpful to improve medical service quality. |
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| Keywords: | Hospital service evaluation Service satisfaction Evaluation device Information system |
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