Patient satisfaction of hand therapy services |
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| Institution: | 1. Occupational Therapy Department, Gannon University, Ruskin, FL, USA;2. Hand Therapy, Mayo Clinic, Rochester, MN, USA;3. Orthopedic Surgery, Mayo Clinic, Rochester, MN, USA;1. Rheumatology Department, Royal North Shore Hospital; Institute of Bone and Joint Research, Kolling Institute of Medical Research, Northern Clinical School, Faculty of Medicine and Health, The University of Sydney, New South Wales, Australia;2. Macquarie University Clinic, Macquarie Hand Therapy, Macquarie University, New South Wales, Australia;3. Physiotherapy Department, Royal North Shore Hospital, Sydney, New South Wales, Australia;4. Karolinska Institutet, Department of Clinical Science and Education, Stockholm, Sweden;5. Arcademy, H.M. Queen Sophia Hospital, Stockholm, Sweden;1. Department of Plastic, Reconstructive and Hand Surgery, Apeldoorn, The Netherlands;2. Department of Plastic, Reconstructive and Hand Surgery, Isala Hospital, Zwolle, The Netherlands;3. Department of Rehabilitation Medicine, Isala Hospital, Zwolle, The Netherlands;1. Department Occupational Therapy, Monash University, Frankston, Victoria, Australia;2. Department of Mechanical and Aerospace Engineering, Monash University, Clayton, Victoria, Australia;3. Department of Prosthetics & Orthotics, Caulfield Hospital, Caulfield, Victoria, Australia;4. Department of BioMedical Engineering, Delft University of Technology, Delft, The Netherlands;1. Graduate School of Health Sciences, Sapporo Medical University, Sapporo, Japan;2. Department of Physical Therapy, School of Rehabilitation Sciences, Health Science University of Hokkaido, Ishikari, Japan;3. Department of Occupational Therapy, Faculty of Human Science, Hokkaido Bunkyo University, Eniwa, Japan;4. Graduate School of Medicine, Sapporo Medical University, Sapporo, Japan |
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| Abstract: | Study DesignThis study utilized a cross-sectional cohort design that used survey techniques for data collection.IntroductionPatient satisfaction is becoming increasingly important in the health care field; however, it is typically evaluated with the use a single question. Patient satisfaction encompasses numerous aspects that should be considered on evaluation.Purpose of the StudyThe purpose of this study was to determine if the Patient Satisfaction Questionnaire Short Form (PSQ-18) is an appropriate outcome measure to determine patient satisfaction for people receiving hand therapy services and to determine mean satisfaction scores of participants.MethodsParticipants (n = 123) who received hand therapy services from an outpatient hand therapy center and a health care institute were obtained via a convenience sample. The PSQ-18, adapted for hand therapy, was used to assess patient satisfaction.ResultsThe mean satisfaction score was 1.81 (SD = 1.26). The following patient satisfaction subscales were also evaluated: general satisfaction, communication, technical quality, interpersonal manner, time spent with therapists, accessibility and convenience, and financial aspects.DiscussionEighty percent of participants were satisfied with the therapy services they received. Patient satisfaction is complex, involving a multitude of components and thus must be evaluated in a manner that considers its multidimensional aspects.ConclusionThe findings of this study suggest that the PSQ-18 adapted for hand therapy is an appropriate outcome measure to determine patient satisfaction for people receiving hand therapy as it evaluates multiple subscales of the phenomena. |
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| Keywords: | Patient satisfaction Hand therapy Patient satisfaction questionnaire-short form (PSQ-18) Multi-dimensional |
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