| 某三级综合医院门诊患者满意度调查研究 |
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| 引用本文： | 周占伟,梅翠竹,张玉媛,邵建祥.某三级综合医院门诊患者满意度调查研究[J].现代预防医学,2011,38(7):1262-1265. |
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| 作者姓名： | 周占伟 梅翠竹 张玉媛 邵建祥 |
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| 作者单位： | 1. 蚌埠医学院预防医学系,蚌埠,233030
2. 蚌埠医学院第一附属医院 |
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| 基金项目： | 安徽省教育厅人文社会科学项目 |
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| 摘 要： | 目的]了解安徽省某三级综合医院门诊患者满意度情况,探讨影响门诊患者满意度的主要因素,为改善医患关系、提高医疗服务质量提供参考依据。方法]采用横断面调查法。在门诊科室中随机抽取10个科室,对2009年5~6月份来就诊的18～69岁患者随机发放自行设计的满意度调查问卷,由经过统一培训的调查员进行面对面调查。采用χ2检验和非条件Logistic回归模型,分析门诊患者满意度情况及其影响因素。结果]调查对象对医院提供的医疗服务的总体满意度为43.5%(158/363)。多因素Logistic回归模型结果显示收费水平、就诊环境、在就诊过程中患者是否被尊重、医生的技术水平、在就诊过程中护士是否及时地引导患者与门诊患者满意度的关系有统计学意义。结论]患者对医院门诊医疗服务满意度不高,需要在就诊环境、降低医疗费用、尊重患者等方面进一步改善。
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| 关 键 词： | 门诊患者 满意度 影响因素 |
STUDY ON SATISFACTION DEGREE OF OUTPATIENTS IN A TOP-NOTCHED HOSPITAL |
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| ZHOU Zhan-wei,MEI Cui-zhu,ZHANG Yu-yuan,et al..STUDY ON SATISFACTION DEGREE OF OUTPATIENTS IN A TOP-NOTCHED HOSPITAL[J].Modern Preventive Medicine,2011,38(7):1262-1265. |
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| Authors: | ZHOU Zhan-wei MEI Cui-zhu ZHANG Yu-yuan |
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| Institution: | ZHOU Zhan-wei,MEI Cui-zhu,ZHANG Yu-yuan,et al.(Department of Preventive Medicine,Bengbu Medical College,Bengbu 233030,China) |
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| Abstract: | Objective]To investigate the satisfaction of outpatients in a top-notched hospital in Anhui Province,and explore the factors associated with the satisfaction of outpatients.Methods]A cross-sectional study was conducted in Bengbu between May and June,2009.A total of 363 outpatients at age of 18-69 years old were selected by simple random sampling in ten outpatient departments of the hospital.And the data were collected by face-to-face interview.Factors hypothesized to be associated with satisfaction were a... |
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| Keywords: | Outpatient Satisfaction degree Related factor |
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