Wide application of CQI in home care |
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Authors: | Morahan Stephanie |
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Affiliation: | Long Term Home Health Care Program and Hospice, Parker Jewish Geriatric Institute, Lake Success, New York, USA. |
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Abstract: | Organizations are often overwhelmed when faced with a need to develop a comprehensive quality improvement program and use a cross-organizational team to improve outcomes. This article describes the total quality management program implemented in a long-term home health care program in New York State. It describes common issues, such as incidents, multidisciplinary clinical record documentation audits, and staff competency. As a result of this comprehensive performance improvement process, this organization has not only changed the manner in which it operates but also improved its performance. |
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