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| 医患关系管理系统的基本构架 | |
| 引用本文： | 孙屏蹇,孙希明,周仁,董爱丽. 医患关系管理系统的基本构架[J]. 中华医院管理杂志, 2007, 23(3): 205-206 |
| 作者姓名： | 孙屏蹇 孙希明 周仁 董爱丽 |
| 作者单位： | 1. 100071,北京大学信息科学与技术学院 2. 大庆油田总医院集团 3. 大庆市总医院集团龙南医院 4. 黑龙江大学,150080 |
| 摘 要： | 借鉴客户关系管理在企业中应用的成功经验，提出在医院中实施医患关系管理的价值和趋势。指出医患关系管理是在医疗水平管理之后第二位的管理要素，其的实施将改变现有的医患间的沟通模式，从而提高患者对医院的满意度和忠诚度。之后，给出了医患关系管理系统实施的具体构架和支持决策的方案。 |
| 关 键 词： | 客户关系管理 医患关系管理 医院信息系统 |
| 修稿时间： | 2006-02-26 |
Basic framework of doctor-patient relationship management system |
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| SUN Ping-qian , SUN Xi-ming,ZHOU Ren ,et al.. Basic framework of doctor-patient relationship management system[J]. Chinese Journal of Hospital Administration, 2007, 23(3): 205-206 | |
| Authors: | SUN Ping-qian SUN Xi-ming ZHOU Ren et al. |
| Affiliation: | School of Electronic Engineering and Computer Science, Peking University, Beijing 100071, China |
| Abstract: | With the experience of successful application of customer relationship management in enterprise, the paper discusses the value and trend of implementing doctor-patient relationship management in hospital. It indicates that the doctor-patient relationship management is the secondary management element following the medical level management and its implementation will change the current communication mode between doctors and patients, thereby improving the patient satisfaction and loyalty to the hospital. In addition, it gives the specific framework and schemes to support decision-making of doctor-patient relationship management system. |
| Keywords: | Customer relationship management Doctor-patient relationship management Hospital information system |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |