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| 设置病区助理对住院患者量及满意度的影响 | |
| 引用本文： | 缪蔚云,孙春霞,陈梅,吴志娟,安业书.设置病区助理对住院患者量及满意度的影响[J].中华现代护理杂志,2011,17(20):2445-2447. |
| 作者姓名： | 缪蔚云 孙春霞 陈梅 吴志娟 安业书 |
| 作者单位： | 1. 南京医科大学附属淮安市第一人民医院放疗科,223300 2. 南京医科大学附属淮安市第一人民医院护理部,223300 3. 南京医科大学附属淮安市第一人民医院院后办公室,223300 |
| 摘 要： | 目的探讨设置病区助理与住院患者满意度及住院患者量的关系。方法通过对设置病区助理前后住院患者满意度及住院患者量的调查，分析设置病区助理对住院患者量及满意度的影响。结果设置病区助理后，病区住院患者满意度逐年提升，差异具有统计学意义（P〈0．01），住院患者量及重复住院率均呈逐年上升趋势，差异具有统计学意义（P〈0．01）。患者满意度与重复住院率呈正相关（r=0．998，P〈0．05）。结论设置病区助理有助于提升住院患者满意度，促进住院患者量增长。 |
| 关 键 词： | 病区助理 住院患者 重复住院率 满意度 |
Effect of setting up ward assistant to improve satisfaction of patients in wards |
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| MIAO Wei-yun,SUN Chun-xia,CHEN Mei,WU Zhi-juan,AN Ye-shu.Effect of setting up ward assistant to improve satisfaction of patients in wards[J].Chinese Journal of Modern Nursing,2011,17(20):2445-2447. | |
| Authors: | MIAO Wei-yun SUN Chun-xia CHEN Mei WU Zhi-juan AN Ye-shu |
| Institution: | . Radiation Oncology, the Affiliated Huai＇ an No. 1 Hospital of Nanjing Medical University, Huai＇ an 223300, China |
| Abstract: | Objective To observe the effect of setting up ward assistant to improve patients'satisfaction in wards.Methods The patients' satisfaction was surveyed and the numbers of hospital patients were investigated every year from 2007 to 2009 before and after the setup of ward assistant to retrospectively analyze the effect of setting up ward assistant to improve patients' satisfaction in wards.Results After setting up the ward assistant, the degrees of satisfaction were improved (P ＜ 0.01) and the number of hospital patients and the rate of re-hospitalization were increased year by year(P ＜ 0.01).There is a positive correlation between the improvements of the satisfaction degree and the rate of re-hospitalization (r = 0.998, P ＜ 0.05).Conclusions Setting up ward assistant is helpful to improve the degrees of satisfaction and increase the amount of hospital patients. |
| Keywords: | Ward assistant Hospital patients Re-hospitalization rate Satisfaction degree |
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