品管圈在提高海岛医院骨科患者护理满意度中的应用

目的 探讨品管圈在海岛医院骨科军人住院患者护理满意度中的应用效果.方法 通过成立品管圈组织,确定主题,制定品管圈活动计划,针对如何提高海岛医院骨科军人住院患者护理满意度进行现状调查、原因分析,制定目标、对策及实施.结果 实施品管圈后,骨科军人住院患者护理满意度由90.60%提高到99.12%.结论 通过品管圈活动的实施,提高海岛医院骨科军人住院患者护理满意度效果明显.

Application of quality control circle for the promotion of nursing satisfaction in orthopedic military inpatients in the island hospital

Objective To investigate the effects of quality control circle on the improvement of nursing satisfaction in orthope -dic military inpatients in the island hospital .Methods Through the establishment of quality control circle organization , the determina-tion of the theme , as well as the development of the quality control circle activity plan , the present status and cause analysis concerning nursing satisfaction in orthopedic military inpatients in the island hospital were investigated , and in the meantime , targets were set , and related countermeasures were developed and implemented .Results Following the implementation of quality control circle , nursing sat-isfaction in the orthopedic military inpatients was increased from 90.6%to 99.12%.Conclusion Through the implementation of quali-ty control circle activities , nursing satisfaction in the orthopedic military inpatients of the island hospital was improved considerably and significant effects were achieved .