门诊药房服务满意度调查表的设计与应用

目的 了解医院门诊药学服务现状,以进一步提高服务质量.方法 设计医院门诊药房服务满意度调查表,采用便利抽样法对400名患者进行问卷调查,并对调查表的信度进行检验.结果 回收有效问卷380份,回收率为95.00％.患者对等候取药时间、取药的次序、取药的方便度以及药师服务的主动性等满意度进行了评分.结论 医院通过表格的设计,便于查找服务中存在的问题并不断改进,以提高门诊药房的服务质量.

Design and Application of Questionnaire of Satisfaction in Outpatient Pharmacy Service

Objective To study the present status of our pharmaceutical service for further improving the service quality of outpatient pharmacy. Methods To design the hospital outpatient pharmacy service satisfaction questionnaire and to conduct the questionnaire survey on 400 outpatients in our hospital by the convenient sample method. Meanwhile, the reliability of questionnaire was tested. Results We recovered 380 valid questionnaires with the effective recovery rate of 95%. The outpatients scored the satisfaction on the waiting time, sequence and convenience for taking medicines, and the activity of pharmacist service. Conclusion By designing the questionnaire, hospital is convenient to find out the existing questions in the pharmaceutical service and beneficial for continuously improving the service quality of the outpatient pharmacy.