从助产士角度探讨产程中医疗纠纷的防范

目的从助产士角度探讨产程中医疗纠纷的防范。方法对近4年来的助产过程的不良事件进行归类、分析，并提出管理对策。结果助产士在产程的观察和处理中容易导致医疗纠纷的原因有：工作责任心不强、违反操作常规、技术不过关、护患沟通不到位、语言欠规范等。结论加强助产士的职业道德教育和从业风险教育、规范服务行为，同时加强规范化管理、把好环节质量关、加大质控力度是做好产程中医疗纠纷防范的主要措施。

Prevention of medical disputes during labor course from the point of maternity nurses

Objective To explore prevention of medical disputes during labor course from the point of maternity nurses. Methods Adverse events during labor course in delivery rooms of our hospital in recent 4 years were classified,analyzed and coping methods were raised. Results Factors that led to medical disputes during the observation and handling of labor course included poor working re- sponsibility, violation of routine operation,low-level technology,non smooth communication and non standardized language. Conclusions The main measures for prevention of medical disputes during labor course include reinforcement of professional ethics education and professional risk education, normalization of service behavior and management,to strengthen quality of each process and increase quality control degree.