| 江门市某三甲医院住院病人反应性测量分析 |
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| 引用本文： | 廖勇彬,梁伯进,罗小燕,甄沛林,张晋昕,李伟栋,余少兰,赵玲杰,韩春春.江门市某三甲医院住院病人反应性测量分析[J].国际医药卫生导报,2010,16(17):2067-2072. |
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| 作者姓名： | 廖勇彬 梁伯进 罗小燕 甄沛林 张晋昕 李伟栋 余少兰 赵玲杰 韩春春 |
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| 作者单位： | 1. 江门市中心医院,529070
2. 中山大学公共卫生学院,广州,510000 |
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| 基金项目： | 基本项目：2010年江门市科技计划项目（2010-071） |
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| 摘 要： | 目的了解江门市某三甲医院在非医疗因素服务水平与住院病人合理期望值之间的差异，探讨影响因素，提供决策建议。方法采用随机抽样调查过去一年在江门市某三甲医院住院部接受医疗服务的人员236人，数据采用Epidata录入系统进行双录入，由SPSS11．5软件完成数据分析。结果该三甲医院住院病人反应性总体水平7．94分，尊严得分最高，及时关注得分最低。结论重视病人的合理期望，可改善医院的就医环境，提高医院的管理能力。
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| 关 键 词： | 江门市 住院病人 反应性 三级医院 |
An analysis of responsiveness of hospitalized patients in a 3-A hospital in Jiangmen city |
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| LIAO Yong-bin,Ling Bo-jin,LUO Xiao-yan,ZHEN Pei-lin,ZHANG Jin-xin,LI Wei-dong,YU Shao-lan,ZHAO Ling-jie,HAN Chun-chun.An analysis of responsiveness of hospitalized patients in a 3-A hospital in Jiangmen city[J].International Medicine & Health Guidance News,2010,16(17):2067-2072. |
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| Authors: | LIAO Yong-bin Ling Bo-jin LUO Xiao-yan ZHEN Pei-lin ZHANG Jin-xin LI Wei-dong YU Shao-lan ZHAO Ling-jie HAN Chun-chun |
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| Institution: | . (Jiangmen Central Hospital, Jiangmen 529070, China) |
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| Abstract: | Objective To understand the difference between non-medical service quality and the expectation of patients in a 3-A hospital in Jiangmen city, and to explore the influencing factors to provide policy recommendations. Methods A random sample survey on 236 hospitalized patients receiving medical services in a hospital in Jiangmen city was conducted. The data was entered using Epidata double entry and was analyzed completed by the SPSS11.5 software. Results The overall level of patient responsiveness was 7.94 points. Dignity was the highest and prompt attention was the lowest. Conclusions We should focus on patient reasonable expectation, to improve medical environment in the hospital, enhance the ability of hospital management. |
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| Keywords: | Jiangmen city Hospitalized patients Responsiveness 3-A hospitals |
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