对护理质量重要程度的认同差异性研究

[目的]了解医院病人、护士和医生对护理质量重要程度认同的差异性,以便于改进护理质量评价标准,使之适应以病人为中心的护理质量管理.[方法]根据质量评价标准和现代护理涉及的内容从7个方面设计23个研究项目,每个项目分为5个等级,以问卷调查形式了解病人、护士和医生对每个项目重要程度的认同状况.[结果]医院病人、护士和医生对评价护理质量内容重要程度总体认同存在差异,表现出不同的护理质量观,有的项目各类人群也存在认同差异(P＜0.05).[结论]医院病人、护士和医生对护理质量重要程度认同的差异的确存在,应从病人的需求改进护理质量评价标准的内容和权重.

A survey of cognition difference on importance of nursing quality

Objective: To get information about the differences of patients, nurses and doctors' cognition to the importance of nursing quality, so as to improve the evaluation criteria of nursing quality and make it to adapt to the nursing quality management of "patient as center". Method: Patients, nurses and doctors were investigated on the difference of cognition on each item (5 grades) by filling out questionnaires. And 23 research programs of which was designed from 7 aspects in terms of quality assessment standard and modern nursing care. Result: There was a difference on general cognition among patients, nurses, and doctors towards nursing quality. They had different points of view on nursing quality. Conclusion: There is actually a difference in cognition on importance of quality of nursing care among patients, nurses and doctors in hospital. It suggested that to modify the content and power of nursing quality assessment standard according to patients' demands.