某院E-门诊预约挂号子系统应用分析

目的：了解某医院应用E-门诊预约挂号子系统情况,为门诊科学管理提供理论依据。方法：对某医院2003年3月—2007年2月注册会员及预约挂号情况进行调查分析。结果：4年来累计注册会员人数17633人,分布于30余个省和自治区,其中西安占51.49%,陕西其他地区占32.84%,甘肃占6.60%,山西占3.50%,河南占2.11%。累计预约次数达149590人次,其中注册会员预约占40.37%。注册会员赴约率为89.90%,高于非注册会员赴约率75.41%（x^2=4958.914,P〈0.01）。结论：E-门诊预约挂号子系统为广大患者提供了便捷、优质的预约挂号服务,提高了门诊服务档次,有效地缓解患者挂专家号难、挂号排队时间长等问题。

Analysis on The Application of System of Outpatient Department Appointment and Registration

Objective:To investigate the current situation of the application of electronic outpatient department appointment and registration system.To offer some evidences for the management of outpatient department.Methods: The characteristics of registered members and appointing status were explored between March 2003 and February 2007.Results: 17 633 patients had registered as members in the past 4 years,who came from over 30 districts.51.49% of registered members came from Xi'an,32.84% from other places in Shanxi,6.60% from Gansu,3.50% from Shanxi,2.11% from Henan.149 590 person-times had appointing registration,and 40.37% of them were bespoken by registered members.The registered members' rate of keeping bespeak was 89.90%,and was higher than non-registered members' rate 75.41%(X2=4 958.914,P<0.01).Conclusions: The system provided patients with convenient and high quality appointing service,which improved the service level of outpatient department,and solved the problems of registering difficultly and queuing for too much time.