| 冠心病监护室实施专职夜班排班方式对患者满意度的影响 |
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| 引用本文： | 王红,许红凤.冠心病监护室实施专职夜班排班方式对患者满意度的影响[J].护理管理杂志,2014,14(8):607-608. |
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| 作者姓名： | 王红 许红凤 |
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| 作者单位： | 首都医科大学附属北京朝阳医院冠心病监护室,北京市,100020 |
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| 摘 要： | 目的探讨冠心病监护室实施专职夜班排班方式对患者满意度的影响。方法 16名护士专职夜班,除主班、辅助班、心电监护班外其余10名护士专职白班,每1~2个月轮换。结果患者责任护士和优质护理知晓率(P0.01)以及患者满意度均提高(P0.05);护士对排班模式的满意度提高(P0.05)。结论实施专职夜班排班方式落实了责任制护理,改善了护患关系,提高了患者满意度和护士满意度。
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| 关 键 词： | 护理 排班方式 专职夜班 |
Influence of full-time night shift scheduling mode on patient satisfaction in CCU |
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| WANG Hong,XU Hong-feng.Influence of full-time night shift scheduling mode on patient satisfaction in CCU[J].Journal of Nursing Administration,2014,14(8):607-608. |
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| Authors: | WANG Hong XU Hong-feng |
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| Institution: | WANG Hong, XU Hong - feng(CCU, Beijing Chaoyang Hospital Affiliated to Capital Medical University, Beijing 100020, China) |
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| Abstract: | Objective To evaluate the effect of full - time night shift schednling mode on improving patient satisfaction in CCU. Methods Sixteen nurses were arranged for full - time night shift and ten nurses were arranged for full - time day shift. The scheduling mode was changed one to two months. Results Af- ter implementation, patients knowledge of their primary nurses （ P 〈 0.01 ） and patient satisfaction were both improved （ P 〈 0.05 ） , and nurse satisfaction to scheduling mode also improved （ P 〈 0.05 ）. Conclusion Implementing full - time night shift can ensure the implementation of primary nursing system, improve nurse -patient relationship, and increase patient and nurse satisfaction. |
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| Keywords: | nursing scheduling mode full-time night shift |
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