Strategic planning: integration of training and quality. Experience at the Umberto I Polyclinic of Rome |
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| Authors: | Luciani C Cencetti S Vaia F Sodo S |
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| Affiliation: | Direzione Sanitaria/U.O. per il miglioramento della Qualità, Azienda Policlinico Umberto I Roma. |
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| Abstract: | This work shows how personnel involvement is one change strategy used in a complex organization making use of education and quality as main reorganization factors in a hospital system based on old management that didn't consider personnel as a strategy resource within a reorganizational change. |
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