The information management strategy cascade: strategy-based performance management of a flu recall practice

The Health Results Team for Information Management (HRT-IM) was formed at the Ontario Ministry of Health and Long-Term Care in the fall of 2004 to engage and work collaboratively with the healthcare community to implement change in health system information management. The information management strategy focused on producing better data, supporting accountability and quality improvement through performance measurement and supporting evidence-based decision-making. This paper reviews how an IM strategy framework was applied in a health service provider setting to support linking flu recall practice data to broader organizational strategy and accountability at the Sherbourne Health Centre in Toronto.