| 医院护理质量管理——护理服务质量控制体系的建立与运作用 |
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| 引用本文： | 龚美芳,金逸,朱晓萍.医院护理质量管理——护理服务质量控制体系的建立与运作用[J].中国医院,2013(6):I0002-I0002,1,2. |
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| 作者姓名： | 龚美芳 金逸 朱晓萍 |
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| 作者单位： | 同济大学附属第十人民医院,上海市闸北区延长中路301号200072 |
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| 摘 要： | 目的：准确评价护理服务质量，改变护理服务意识，提高护士的服务水平和服务效率方法：以优质护理服务为导向，建立标准化的护理服务质量监控系统，梳理护理服务流程中不合理环节，改进护理服务模式，优化护理服务内涵质量。结果：患秆满意度南89．6％提升至97．8％。结论：符合新形势下护理服务需求的护理服务质量控制体系的建立与运作足提升护理服务质量的关键所在。
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| 关 键 词： | 优质护理 护理服务质敏 |
Nursing quality control system making and implementing |
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| GONG Meifang,JIN Yi,ZHU Xiaoping.Nursing quality control system making and implementing[J].Chinese Hospitals,2013(6):I0002-I0002,1,2. |
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| Authors: | GONG Meifang JIN Yi ZHU Xiaoping |
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| Institution: | Affiliated the 10th People＇s Hospital,Tongji University,No.301,Yanchang Middle Road,Zhabei District,Shanghai,200072,PRC |
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| Abstract: | Objectives：To correctly assessment nursing quality,change nursing awareness,improve nursing skill and efficiency.Methods：With the guide of first rate nursing,establishing standardized nursing quality monitoring system,finding irrational process in nursing,promoting nursing mode and optimizing nursing content and quality.Results：Patient＇s satisfaction rate was increased from 89.6% to 97.8%.Conclusions：Nursing quality control system which matches nursing demand under new environment making and implementing is the key point to improve nursing quality. |
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| Keywords: | first rate nursing nursing quality |
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