| 门诊患者投诉原因分析及对策 |
| |
| 引用本文： | 聂新乾.门诊患者投诉原因分析及对策[J].中国医院,2012(9):73-74. |
| |
| 作者姓名： | 聂新乾 |
| |
| 作者单位： | 新疆医科大学第二附属医院门诊部,830028乌鲁木齐市水磨沟区七道湾路1284号 |
| |
| 摘 要： | 通过收集医院1996年6月-2011年6月门诊患者投诉案例，对其投诉原因进行分析，提出应正确对待患者投诉，转变服务理念，注莺医学人文服务，改善服务流程。加强对医务人员职业道德教育，注重医疗、护理服务质量的提高，加强医患沟通能力及沟通技巧的培训，更好地服务于患者，服务于社会。
|
| 关 键 词： | 门诊患者 医疗投诉 |
Outpatient complaints cause analysis and Countermeasures |
| |
| NIE Xinqian.Outpatient complaints cause analysis and Countermeasures[J].Chinese Hospitals,2012(9):73-74. |
| |
| Authors: | NIE Xinqian |
| |
| Institution: | NIE Xinqian Department of Outpatient,Second Affiliated Hospital to Xinjiang Medical University,No.1284,Qidaowan Road,Shuimogou District,Urumqi,830028,Xinjiang,PRC |
| |
| Abstract: | Outpatient complaint cases from June 1996 to June 2011 were collected,causes and countermeasures were discussed.The main countermeasures include: correct dealing with patient complains,changing service concept,focusing on medical humanistic service,promoting service process,strengthening medical staff’s professional ethics education,improving medical and nursing quality,strengthening hospital patient communication skill training.These measures will help better serving for patient and the society. |
| |
| Keywords: | outpatient medical complaints |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
