影响静脉药物配置中心工作质量和效率的原因分析

目的:提高静脉药物配置中心(PIVAS)的工作质量和效率。方法:对PIVAS药品损失记录与影响工作效率的电话记录进行统计分析。结果:药品损失的主要原因是配置差错和退药问题;临床要求打单发药的电话最多,严重影响了PIVAS药师的工作效率。结论:加强科室内培训,避免不必要的电话,可全面提高PIVAS工作质量和效率。

Reasonable Arrangement to Improve the Working Quality in PIVAS

OBJECTIVE： To summarize the key issues such as the drug waste and the phone calls affecting the working efficiency in pharmacy intravenous admixture service （PIVAS） and to put forward countermeasures so as to improve the working quality there. METHODS： The records about the drug waste in PIVAS and the phone calls that affected the working efficiency from clinical departments were analyzed statistically. RESULTS： Dispensing error and drug return were the main factors accountable for the drug waste in PIVAS. The proportion of phone calls from clinical departments demanding drug bills and drug dispensing was the highest, which greatly affected the working efficiency in PIVAS. CONCLUSIONS： The clinical staff should be informed not to make the unnecessary calls to PIVAS so as to improve the working quality in PIVAS.