| 基于顾客满意度理论的我国医疗服务质量探析 |
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| 引用本文： | 姚娴,申俊龙,王越.基于顾客满意度理论的我国医疗服务质量探析[J].医学与社会,2011,24(3):40-41. |
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| 作者姓名： | 姚娴 申俊龙 王越 |
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| 作者单位： | 南京中医药大学经贸管理学院,南京,210046 |
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| 摘 要： | 随着医疗卫生事业的迅速发展与人们生活水平的快速提升,患者对医疗服务质量的要求也越来越高。医院顾客满意度是评价医院医疗服务质量的重要指标之一。本文阐述了顾客满意度理论,分析了医院顾客满意度对提高医疗服务质量的重要性,基于医院顾客满意度理论提出提高我国医疗服务质量的措施。
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| 关 键 词： | 顾客满意度 医疗服务 质量 |
Medical Service Quality in China:From the Perspective of Customers'Satisfaction Theory |
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| Yao Xian et al Economics Management School,Nanjing University of Traditional Chinese Medicine,Nanjing.Medical Service Quality in China:From the Perspective of Customers'Satisfaction Theory[J].Medicine and Society,2011,24(3):40-41. |
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| Authors: | Yao Xian Economics Management School Nanjing University of Traditional Chinese Medicine Nanjing |
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| Institution: | Yao Xian et al Economics Management School,Nanjing University of Traditional Chinese Medicine,Nanjing,210046 |
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| Abstract: | As the rapid development of the cause of medical and health care and the great promotion of people's living standards,the patients' requirement of medical service quality goes higher and higher.Hospital customers' satisfaction is the most important factor in the evaluation of the hospital for medical service quality.This article first illustrates the theory of customers satisfaction degree,then analyzes the importance of customers' satisfaction degree in improving the quality of medical service,lastly bring... |
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| Keywords: | Customers' satisfaction degree Medical service Quality |
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